System Administrator

PT IBM Indonesia; Indonesia; On-site; IDR 168.321.000 - 252.483.000; Full time

Job summary

A leading SaaS company in Indonesia is seeking a System Administrator to maintain the stability and efficiency of their internal tools and systems. Ideal candidates will have 1-2 years of experience in system administration, along with hands-on experience in managing ERP and SaaS tools like Slack, Jira, and Google Workspace. This role involves administering system operations, providing technical support, and ensuring compliance with IT policies. Strong problem-solving and communication skills are essential.

Qualifications

• 1–2 years of experience as a System Administrator or similar role.
• Hands-on experience managing ERP and SaaS tools.
• Strong understanding of user access management and security best practices.

Responsibilities

• Administer and maintain internal tools and systems.
• Provide technical support to internal teams.
• Monitor system usage and compliance with IT policies.

Skills

System administration

Problem-solving

Communication

User access management

Tools

Slack

Jira

Google Workspace

Metabase

Triple Whale

Job description

IBMC is currently hiring a System Administrator for one of our sister companies operating in the SaaS industry. This role is ideal for someone who enjoys managing systems, supporting internal teams, and continuously improving workflows through technology.

As a System Administrator, you will play a key role in maintaining the stability, security, and efficiency of our internal tools and systems, while supporting a growing, fast‑paced team.

Key Responsibilities

System Administration & Maintenance

• Administer, configure, and maintain internal tools such as Slack, Jira, Confluence, Tability, Google Workspace, SignNow, Fireflies, Metabase, and Triple Whale.
• Manage user accounts, roles, access permissions, and security policies across all systems.
• Ensure system availability, performance, and reliability by proactively identifying and resolving technical issues.
• Support onboarding and offboarding processes, including tool access and system setup.

Technical Support & Collaboration

• Provide technical support to internal teams, including troubleshooting access, configuration, and usage issues.
• Collaborate with cross‑functional teams to improve workflows, integrations, and tool adoption.
• Document system configurations, processes, and best practices in Confluence.

Monitoring & Compliance

• Monitor system usage, security alerts, and compliance with internal IT policies.
• Assist with system audits, upgrades, and evaluations.
• Manage hosting and domain‑related configurations, including Hostinger.

Process Improvement & Automation

• Identify opportunities to streamline workflows and optimize system integrations.
• Support automation initiatives to reduce manual operational tasks.
• Maintain accurate documentation and provide guidance or training to team members when needed.

Requirements

• 1–2 years of experience as a System Administrator, IT Administrator, or in a similar role.
• Hands‑on experience managing ERP and SaaS tools.
• Hands‑on experience with Slack, Jira, and Google Workspace.
• Strong understanding of user access management, roles, and security best practices.
• Excellent problem‑solving skills with strong attention to detail and a proactive mindset.
• Strong communication skills, with the ability to support non‑technical users.
• Ability to manage multiple systems independently.

Nice to Have

• Experience with system integrations and automation.
• Familiarity with data privacy, security, and compliance standards.
• Experience supporting remote‑first or fast‑growing teams.
• Experience with analytics or reporting tools such as Metabase and Triple Whale.
• Familiarity with e‑signature tools (SignNow) and meeting intelligence tools (Fireflies).
• Basic knowledge of hosting, domains, and server management (Hostinger is a plus).