Student Support Specialist — Japanese Speaker

Brilliant English Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading language education provider in Jakarta Utara seeks a Customer Service / Student Support representative who speaks Japanese at JLPT N2 level or above. This role involves managing student inquiries, addressing feedback, and coordinating lesson schedules. Candidates should have a minimum of 2 years experience in customer service and be proficient in English. Familiarity with marketing tasks is also beneficial. The position offers a structured schedule with multiple working hours.

Qualifications

• Minimum 2 years of customer service experience in premium service environments.
• Experience living in Japan is a plus.
• Familiarity with basic marketing support.

Responsibilities

• Manage student inquiries via email, phone, and WhatsApp.
• Address and resolve student feedback and complaints.
• Coordinate and manage trial lesson bookings.

Skills

Japanese language proficiency at JLPT N2 level or above

English proficiency (intermediate)

Customer service experience

Social media handling

Basic marketing support

Education

Minimum Diploma/Bachelor’s degree in any field

Job description

A leading language education provider in Jakarta Utara seeks a Customer Service / Student Support representative who speaks Japanese at JLPT N2 level or above. This role involves managing student inquiries, addressing feedback, and coordinating lesson schedules. Candidates should have a minimum of 2 years experience in customer service and be proficient in English. Familiarity with marketing tasks is also beneficial. The position offers a structured schedule with multiple working hours.