Strategic Implementation Specialist - REMOTE

Medium; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology firm in Indonesia is seeking a Strategic Implementation Specialist to manage customer implementations and ensure seamless transitions. This role involves developing tailored plans, ensuring timely delivery, and advising clients on maximizing software value. The ideal candidate will have extensive experience in project management, excellent communication skills, and a strong customer-centric approach. This position offers competitive compensation and generous benefits including unlimited PTO and stock options.

Benefits

Competitive compensation

Unlimited PTO

10-year stock options exercise window

Fully paid family leave

$100/month education budget

Qualifications

• Extensive experience managing implementations and projects.
• Strong focus on customer satisfaction and communication skills.
• Ability to understand complex products and processes.

Responsibilities

• Manage and execute the full implementation of solutions for new customers.
• Develop tailored implementation plans and ensure timely delivery.
• Advise clients on best practices to maximize software value.

Skills

Implementation and project management

Customer-centric communication

Change management processes

Technical understanding of complex products

Critical thinking and problem-solving

Cross-functional collaboration

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Implementation Specialist. In this role, you will play a critical part in managing the end-to-end implementation of solutions for new customers. Your expertise will ensure that customers experience a seamless transition and establish a strong foundation for their journey. As a member of the Professional Services team, your impact will enhance customer satisfaction and drive positive outcomes, allowing our partner to thrive in a competitive environment.

Accountabilities

• Manage and execute the full implementation of solutions for new customers.
• Develop and align implementation plans tailored to client needs.
• Ensure timely delivery and high-quality execution of projects.
• Maintain clear communication and engagement with customers throughout the implementation process.
• Advise on best practices to maximize software value for clients.
• Collaborate with cross-functional teams to align on project progress and outcomes.

Requirements

• Extensive experience in implementation and project management.
• Strong customer-centric approach with excellent communication skills.
• Proficient in change management processes.
• Technical understanding of complex products and systems.
• Ability to think critically and solve problems proactively.
• Proven track record in cross-functional collaboration.

Benefits

• Emphasis on high-quality work with adequate time for project execution.
• Opportunity to work with an exciting product that customers love.
• Competitive compensation offered.
• 10-year stock options exercise window for financial flexibility.
• Unlimited PTO with a recommendation of four weeks per year.
• Fully paid family leave for up to twelve weeks.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget with manager-approved expenses for conferences.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.