Store Supervisor (Jakarta)

PT Navya Retail Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Jakarta is seeking a retail manager to oversee the sales assistant team and ensure compliance with operational standards. You'll manage staff schedules, develop team skills, and analyze sales reports to optimize performance. Ideal candidates should have a diploma, 4 years of retail experience, and strong leadership and communication skills. This role requires shift work, including weekends and holidays, with a focus on creating excellent customer service and satisfaction.

Qualifications

• 4 years of experience in a similar role in the retail industry (footwear/sportswear).
• Understanding of KPI Metrics.
• Willingness to work in shifts including weekends and holidays.

Responsibilities

• Ensure sales assistant team and cashiers follow SOP.
• Manage staff shift schedule and develop staff skills.
• Organize product display and maintain products according to SOP.
• Communicate product knowledge effectively to customers.
• Identify market trends and analyze sales reports.

Skills

Strong communication skills

Analytical skills

Leadership skills

Ability to operate Microsoft Office

Teamwork

English communication

Education

Diploma degree in any major

Job description

Ensuring sales assistant team and cashier to follow SOP

Managing staff shift schedule, developing staff skills, and evaluating staff work performance

Organizing and maintaining product display and products according to SOP

Understand product knowledge and ability to communicate it to customers effectively

Identifying the market trend in our target market

Analyzing sales report, customer traffic, and store promo

Making a sales report and sales planning

Ensuring promotion activities according to SOP

Ensuring the security of the store, staff, and customers

Making sure the store, stockroom, and store equipment is clean and representable

Requirements

Minimum educational background Diploma degree any major.

Minimum working experiences 4 years in a similar role in retail industry (footwear/sportswear).

Have an understanding about KPI's Metrics.

Able to operate Microsoft Office (Word, Excel, and PowerPoint).

Strong communication, analytical, and leadership skills.

Able to communicate in English.

Able to work well in a team.

Good personality, friendly, honest, discipline, and confidence.

Strong willingness to learn and develop in the retail industry.

Able to work in shift including Saturday, Sunday and holiday.

Willing to be placed in Jakarta area.

Retail & Consumer Products 101-1,000 employees

PT Navya Retail Indonesia is amongst the top retail companies with extensive consumer brands focusing on two main categories: lifestyle, and sports.

We aim for customer satisfaction through service excellence and encourage our employees to unlock their full potential and creativity. Our goal is to be a notch above the industry standard.