STORE OPERATION MANAGER / DIRECTOR

PT Shangyang Technology Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consumer technology firm in North Jakarta is seeking an experienced Store Operation Manager to oversee operations across multiple retail locations. This role involves managing daily operations, developing strategies for performance improvement, and providing leadership to store teams. Ideal candidates will have over 5 years of experience in retail store management and be proficient in retail management software. Competitive benefits include health insurance and career advancement opportunities.

Benefits

Comprehensive health insurance

Paid time off

Employee discounts

Professional development opportunities

Qualifications

• Minimum 5 years of experience in retail store operations management.
• Strong analytical and problem-solving skills.
• Proficient in retail management software.

Responsibilities

• Manage and coordinate retail store operations.
• Develop strategies to improve store performance.
• Oversee inventory management and loss prevention.

Skills

Analytical skills

Leadership

Problem-solving

Communication skills

Tools

Retail management software

Data analysis tools

Job description

About the Role

We are looking for an experienced Store Operation Manager to join our growing team at PT Shangyang Technology Indonesia. As the Store Operation Manager, you will play a crucial role in overseeing the day-to-day operations of our retail stores across multiple locations in Jakarta. This is a full-time position based in our North Jakarta headquarters.

What You'll Be Doing

• Manage and coordinate the operations of our retail stores to ensure efficient and consistent customer service
• Develop and implement strategies to improve store performance, productivity and profitability
• Oversee inventory management, stock replenishment and loss prevention across all store locations
• Provide leadership, coaching and training to store-level teams to drive sales and enhance the customer experience
• Collaborate with cross-functional teams to identify and resolve operational issues
• Monitor and analyse store-level data to identify trends and opportunities for improvement
• Ensure compliance with company policies, procedures and health & safety regulations

What We're Looking For

• Minimum 5 years of experience in retail store operations management, preferably in the consumer products industry
• Strong analytical and problem‑solving skills with the ability to use data to drive decision making
• Excellent leadership and people management skills, with the ability to motivate and develop high‑performing teams
• Proven track record of driving sales growth and improving store-level profitability
• Effective communication and interpersonal skills to liaise with stakeholders at all levels
• Familiarity with retail industry regulations and best practices
• Proficient in using retail management software and data analysis tools

What We Offer

• Comprehensive health insurance coverage
• Generous paid time off and holiday entitlements
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment
• Employee discount on our products and services

About Us

PT Shangyang Technology Indonesia is a leading provider of consumer technology products and services in Indonesia. With a strong focus on innovation and customer satisfaction, we are committed to delivering high‑quality solutions that enrich the lives of our customers. As a rapidly growing company, we offer exciting opportunities for talented individuals to contribute to our success and grow their careers alongside us.

If you are passionate about retail operations and driven to excel in a dynamic, fast‑paced environment, we encourage you to apply for this role. Click the “Apply Now” button to submit your application.