STORE MANAGER

PT. Central Mega Kencana; Kota Semarang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A luxury jewelry retailer in Semarang is looking for a skilled Store Manager to oversee operations, drive sales, and enhance customer experiences. The ideal candidate will develop tailored sales strategies, lead a team of jewelry consultants, and ensure the store meets security and service excellence standards. If you have experience in retail management and a passion for luxury products, this is the opportunity for you.

Responsibilities

• Develop sales strategies, customer engagement initiatives, and upselling programs tailored to store needs.
• Achieve and surpass monthly and annual sales targets.
• Handle loyal customer complaints professionally and promptly.
• Conduct daily briefings covering targets, product updates, and service excellence.
• Lead, coach, and develop Sales Advisors/Jewelry Consultants.
• Monitor stock availability, manage inventory, and conduct regular stock takes.
• Maintain security and protect high-value items according to company SOP.

Job description

Store Manager is responsible for overseeing the end-to-end operations of the Frank & Co. boutique, ensuring sales achievement, premium service standards, team performance, and an exceptional customer experience aligned with the luxury jewelry brand. This position ensures the store runs efficiently while contributing significantly to business growth.

Responsibilities

• Develop sales strategies, customer engagement initiatives, and upselling programs tailored to store needs.
• Achieve and surpass monthly and annual sales targets.
• Handle Loyal customer complaints professionally and promptly.
• Conduct daily briefings covering targets, product updates, and service excellence.
• Lead, coach, and develop Sales Advisors/Jewelry Consultants.
• Monitor stock availability, manage inventory, and conduct regular stock takes.
• Maintain security and protect high-value items according to company SOP.