Store Manager

Nstarts Consultants Company Limited; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading consulting firm in Indonesia is seeking a Store Manager to oversee operations, ensure quality standards, and achieve sales targets. The ideal candidate will have 2-3 years of management experience in a retail or QSR environment and strong skills in staff training and operational compliance. Responsibilities include managing daily operations, handling customer complaints, and maintaining relationships with the local community. Fluency in Indonesian and English is required.

Qualifications

• 2-3 years of store management experience, or senior team leader/assistant store manager experience.
• Ability to independently manage a store.
• Experience in chain beverage, catering or QSR management is a plus.

Responsibilities

• Manage daily operations of the store, ensuring compliance with standards.
• Achieve sales, gross profit, cost, and labor efficiency targets.
• Handle customer complaints and maintain brand reputation.

Skills

Staff management capabilities

Data and cost awareness

Bilingual (Indonesian and English)

Education

College diploma or above

Job description

Responsibilities

• Be responsible for the daily operation management of the store and ensure that service, product quality, hygiene and display comply with the headquarters standards.
• Achieve the targets of sales, gross profit, cost and labor efficiency; formulate and implement the monthly/weekly store operation plan.
• Take charge of staff scheduling, on-the-job training, performance communication and team atmosphere management to improve employee retention and team effectiveness.
• Supervise raw material ordering, inventory turnover, loss control and stocktaking to ensure stable supply and healthy cost control.
• Handle customer complaints and emergencies, and maintain brand reputation as well as local community relationships.
• Implement food safety and compliance requirements (including cleaning and disinfection, equipment maintenance and mandatory training, etc.).
• Complete daily/weekly reports, stocktaking statements and review of store operation data in accordance with the headquarters’ requirements.

Qualifications

• College diploma or above is preferred; experience in chain beverage, catering or QSR (Quick Service Restaurant) management is a plus.
• At least 2-3 years of store management experience, or senior team leader/assistant store manager experience, with the ability to independently manage a store.
• Possess staff management capabilities: recruitment, on-the-job training, scheduling, motivation and basic labor relation communication.
• Have strong data and cost awareness; able to interpret and optimize key indicators including sales, gross profit, loss, inventory and labor efficiency.
• Be highly responsible, stress-resistant and result-driven; able to adapt to shift work and peak business hours.
• Language proficiency: Indonesian and English are mandatory.
• Recognize the brand culture and standardization system, and be willing to receive systematic training and provide cross-store support.

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