Staff Technical Account Manager - AEMS

GE Vernova - Digital Grid; Indonesia; On-site; IDR 986.031.000 - 1.314.709.000; Full time

Job summary

A leading energy technology company is seeking a Customer Success Manager in Indonesia to ensure customer success through account management and support for enterprise clients. Candidates must have a Bachelor's degree in Electrical Engineering or Computer Science with strong project management skills. This role offers a remote working arrangement and does not provide relocation assistance.

Qualifications

• Strong communication skills with the ability to analyze and resolve problems.
• Experience leading programs or projects with project management skills.
• Technical experience supporting or delivering Energy Utility Control Systems.

Responsibilities

• Provides account management for Premier Support and Escalated accounts.
• Develops action plans to resolve customer issues and advocates for customer success.
• Acts as a resource for less experienced colleagues and may support small projects.

Skills

Strong communication skills

Problem analysis

Project management

Education

Bachelor's degree in Electrical Engineering or Computer Science

Tools

Linux

Windows

Job description

Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Roles and Responsibilities

• Provides account management for Premier Support and Escalated accounts. Develops and drives action plans to resolve issues, maintains customer communication, and advocates for the customer to ensure successful implementation and operation of GE Digital software solutions. May directly support support cases. Experience managing enterprise customers in Advanced Energy Management Systems (AEMS).

• Develops specialised knowledge in their discipline, serves as a best practice/quality resource, and stays updated on technical developments. Contributes to strategy and policy development within their area.

• Understands best practices and market differentiation factors. Recognizes how their area integrates with others.

• Uses judgment to make decisions or solve moderately complex tasks in operational/product management, manufacturing, technology, or engineering. Applies technical experience and data analysis for recommendations. Utilizes multiple sources for decision-making.

• Acts as a resource for less experienced colleagues. May lead small projects or support contracts. Communicates complex information effectively and works to build consensus. Developing persuasion skills to influence others within their field.

Required Qualifications

• Bachelor's degree in Electrical Engineering or Computer Science.

Desired Characteristics

• Strong communication skills. Ability to analyze and resolve problems.

• Experience leading programs or projects. Ability to document, plan, market, and execute programs. Project management skills.

• Technical experience supporting or delivering Energy Utility Control Systems (EMS/DMS).

• Experience with IT software support, including Linux and Windows.

• In-depth expertise in Energy Utility Control Systems products.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position