Staff-Postpaid Excellence Execution (Postpaid Operation)

Indosat Ooredoo; Jakarta Utara; On-site; IDR 100.000.000 - 130.000.000; Full time

Job summary

A telecommunications company located in Jakarta Utara is seeking a Staff‑Postpaid Excellence Execution professional. This role involves supporting operational processes and data management to enhance postpaid sales performance and revenue optimization. The ideal candidate will have 2-3 years of experience in sales operations, with a strong background in postpaid sales growth and customer retention strategies. Responsibilities include supporting sales teams, implementing revenue strategies, and optimizing operational workflows to improve customer experiences.

Qualifications

• 2-3 years of experience in sales operations or data analytics.
• Experience in postpaid sales growth and customer retention management.
• Strong background in sales performance tracking and revenue optimization.

Responsibilities

• Support direct sales execution to maximize postpaid revenue.
• Monitor and report postpaid sales performance to identify improvements.
• Utilize data analytics to forecast sales trends and refine strategies.

Skills

Sales performance tracking

Data-driven decision making

Customer needs assessment

Postpaid sales execution

Revenue growth strategies

Process optimization

Education

Bachelor's degree in Business Administration or related field

Tools

Sales performance tools

Job description

Staff‑Postpaid Excellence Execution (Postpaid Operation)

The Postpaid Operations role is responsible for supporting operational processes and data management to drive postpaid sales performance and revenue optimization within the assigned region. The incumbent develops, analyzes, and reports postpaid sales performance metrics, supports sales execution, and optimizes revenue streams through strategic insights. They work closely with sales teams to assess customer needs, recommend appropriate postpaid solutions, and enhance customer experiences.

Key Responsibilities

• Support direct sales execution and operational processes for postpaid sales within the assigned region.
• Develop and implement strategies to maximize postpaid revenue and profitability.
• Monitor and report postpaid sales performance, tracking KPIs and identifying areas for improvement.
• Utilize data analytics to forecast sales trends, measure performance, and refine strategies.
• Manage budget allocations effectively, ensuring cost efficiency and high return on investment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Retail Management, or a related field.
• At least 2‑3 years of experience in sales operations, data analytics, or revenue optimization, preferably within telecommunications.
• Proven track record in postpaid sales growth, customer retention management, and revenue optimization strategies.
• Experience in executing sales campaigns, brand positioning, and driving cross‑functional collaboration in a telecommunications environment.
• Strong background in sales performance tracking, postpaid revenue analysis, and operational sales support.
• Experience in forecasting, budget control, and customer insights reporting to optimize sales strategies.
• Strong knowledge of Postpaid Sales Execution, Revenue Growth Strategies, Sales Performance Analytics, and Data‑Driven Decision Making.
• Expertise in Customer Experience Enhancement, Churn Reduction, and Market Expansion for Postpaid Services.
• Sales & Revenue Analysis – Ability to track, analyze, and optimize postpaid sales performance through data insights.
• Customer Needs Assessment – Strong ability to understand customer behaviors and recommend postpaid solutions.
• Data Analytics & Forecasting – Proficiency in using sales performance tools and financial modeling for postpaid operations.
• Process Optimization & Compliance – Ability to streamline operational workflows and ensure adherence to sales policies.
• Collaboration & Communication – Strong ability to work with cross‑functional teams, including sales, marketing, and finance, to drive postpaid growth.