Senior OS&D Manager

Medium; Remote; IDR 1.176.470.000 - 1.512.606.000; Full time

Job summary

A leading logistics company in Indonesia is seeking a Senior OS&D Manager to oversee operations related to overages, shortages, and damaged freight. This remote role requires strong analytical and problem-solving skills, with a minimum of 5 years experience in transportation or logistics. The position involves managing daily reporting, identifying root causes of discrepancies, and collaborating with various teams. Benefits include comprehensive insurance, retirement plans, and paid time off.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Company-paid Life and AD&D Insurance

Paid vacation, sick leave, and holidays

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Minimum 5 years in transportation operations, logistics, or claims management.
• Strong analytical and problem-solving skills needed.

Responsibilities

• Manage daily OS&D reporting and ensure accurate documentation.
• Identify root causes for overages, shortages, and coordinate resolutions.
• Track OS&D reports and recommend process improvements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Leadership abilities

Organizational skills

Education

Bachelor’s degree in Logistics or related field

Tools

Transportation management systems (TMS)

Job description

We are looking for a Senior OS&D Manager - REMOTE. In this vital role, you will oversee all processes related to overages, shortages, and damaged freight. Your leadership will significantly impact reducing discrepancies, enhancing overall service quality, and ensuring customer satisfaction. You will collaborate with various teams, utilizing your analytical skills to identify trends and implement improvements. Your contributions will not only safeguard company assets but also elevate our operational standards. This position requires you to work within the Pacific Time Zone to facilitate effective communication and operations.

Accountabilities

• Oversee OS&D Processes: Manage daily OS&D reporting and ensure accurate documentation of all discrepancies across terminals.
• Investigate Freight Discrepancies: Identify root causes for overages, shortages, and damaged shipments, and coordinate resolution efforts.
• Collaborate with Internal Teams: Work with claims, operations, and customer service to resolve OS&D incidents efficiently and prevent recurrence.
• Analyze Trends and Metrics: Track OS&D reports, identify patterns, and recommend process improvements to reduce losses and improve service quality.
• Train and Support Staff: Educate terminal and operational teams on OS&D procedures, reporting standards, and proper documentation practices.
• Compliance and Safety: Ensure OS&D processes comply with company policies, DOT/FMCSA regulations, and industry best practices.

Requirements

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Experience: Minimum 5 years in transportation operations, logistics, or claims management, preferably in LTL or TL freight.
• Strong analytical and problem‑solving skills.
• Excellent communication and leadership abilities.
• Detail‑oriented with strong organizational skills.
• Knowledge of transportation management systems (TMS) and reporting tools.
• Ability to work cross‑functionally and manage multiple priorities.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Company‑paid Life and AD&D Insurance policies.
• Paid vacation, sick leave, and holidays.