Spa Supervisor

Mövenpick Hotels & Resorts; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel brand in Bali is looking for a Spa Operations Manager to oversee all spa activities and enhance guest satisfaction. You will lead and train a team of therapists, ensuring compliance with health and safety regulations while developing strategies to improve service delivery. The ideal candidate should have 3 to 5 years of spa operations experience and strong leadership skills. This position offers career development opportunities within a global hospitality network.

Benefits

Employee benefit card for discounted hotel stays

Learning and development programs

Opportunities for career growth

Qualifications

• 3-5 years of experience in spa operations.
• Strong leadership skills to manage a diverse team.
• Excellent customer service skills.

Responsibilities

• Manage and coordinate all aspects of spa operations.
• Lead, train, and motivate a team of spa therapists.
• Ensure compliance with health and safety regulations.
• Develop strategies to enhance guest satisfaction.

Skills

Leadership skills

Customer service skills

Spa operations management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

ABOUT THE ROLE

• Manage and coordinate all aspects of spa operations, including treatments, scheduling, and inventory
• Lead, train, and motivate a team of spa therapists and support staff to deliver outstanding service
• Ensure compliance with health and safety regulations and maintain the highest standards of hygiene
• Develop and implement strategies to enhance guest satisfaction and increase spa revenue

Qualifications

YOUR SKILLS & EXPERIENCES

• 3-5 years of experience in spa operations, with a proven track record in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a diverse team
• Excellent customer service skills and a passion for delivering exceptional guest experiences

Proficiency in spa operations management, including scheduling and inventory control.

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.