SLA Quality & Process Analyst

J&T Cargo (PT Global Jet Cargo); Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A logistics company in Jakarta Utara is seeking a management-level candidate to enhance SLA accuracy and product quality. The role requires strong analytical and problem-solving skills, along with a Bachelor's degree. Candidates should have proficiency in Office Suite and experience in logistics is a plus. Responsibilities include monitoring SLA discrepancies, managing feedback, and optimizing systems for enhancement. This is a key position aimed at driving operational improvements across departments.

Qualifications

• Minimum Bachelor's degree in a relevant field.
• Proficient in Office Suite (Spreadsheet/Excel, Word, PowerPoint, etc.).
• Strong analytical and problem-solving skills.
• Experience in logistics or a related field is a plus.

Responsibilities

• Manage and improve SLA accuracy and product quality.
• Monitor, analyze, and address SLA discrepancies.
• Establish meeting and inspection mechanisms for quality improvement.
• Manage feedback and drive improvements across departments.
• Evaluate reports of abnormal incidents in outlets.
• Optimize systems, standards, and regulations for SLA enhancement.
• Inspect and approve quality assessment results.

Skills

Analytical skills

Problem-solving skills

Proficient in Office Suite

Education

Bachelor's degree in a relevant field

Job description

A logistics company in Jakarta Utara is seeking a management-level candidate to enhance SLA accuracy and product quality. The role requires strong analytical and problem-solving skills, along with a Bachelor's degree. Candidates should have proficiency in Office Suite and experience in logistics is a plus. Responsibilities include monitoring SLA discrepancies, managing feedback, and optimizing systems for enhancement. This is a key position aimed at driving operational improvements across departments.