Servicing Customer Excellence

FUSE; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance technology firm in Indonesia is seeking a motivated customer service representative to manage insurance claims and customer inquiries. The role requires a diploma and 1-2 years of experience in customer-facing operations. Candidates with a background in insurance or e-commerce will excel. Working with FUSE offers exposure to innovative technology in a dynamic industry, ensuring easy access to various insurance products through a single app.

Qualifications

• Minimum 1-2 years of experience in customer service or related roles.
• Experienced in handling external parties and coordinating internally.
• Having background in insurance or related fields is a plus.

Responsibilities

• Provide accurate information regarding insurance claims.
• Handle complaints and provide solutions timely.
• Guide customers through processes until needs are fulfilled.

Skills

Problem-solving skills

Excellent communication

Agility in fast-paced environments

Customer empathy

Education

Diploma degree from any major

Job description

Responsibilities

• Provide accurate, valid and complete information regarding the process and status of insurance claims.
• Handle complaints, provide good solutions and alternatives within time limits and follow up to ensure resolution via, email, whatsapp, Livechat, etc.
• Demonstrate a positive, empathetic and professional attitude towards customers at all times. Assist customers and also guiding customers until customer needs fulfilled.
• Being the PIC between insured and Insurance companies.
• Prepare report related to daily activitiesdata to Supervisors and Managers.

Qualifications

• Minimum Diploma degree from any major(s).
• Minimum 1-2 years of experience as Customer Service, Customer Success, Helpdesk, Claim Supportor any other client facing operation roles.
• Experienced in handling external parties (especially e-commerce) and coordinating with internal divisions.
• Having background from Insurance, Broker Insurance, or Insurtech is a great plus.
• Agile in fast-paced environment.
• Can-do attitude.
• Highly initiative and motivated in self learning.
• High achiever with go-extra-miles spirit.
• Excellent problem-solving skills and full of insights.

About FUSE

Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.

Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.

Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.

More about FUSE

FUSE Group LinkedIn

Instagram @lifeatfuse