Service Representative Power System Residential Batam

Schneider National; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics company is seeking a field service engineer in Jakarta responsible for the installation and repair of complex equipment. The ideal candidate should have a diploma in Electrical Engineering, 2-4 years of industry experience, and strong problem-solving skills. Responsibilities include managing service vendors and ensuring high levels of customer service.

Qualifications

• 2 to 4 years of industry experience with at least 12 months on power systems.
• Proficient in testing, commissioning, and maintenance of equipment.
• Excellent command of English and computer skills.

Responsibilities

• Installation and repair of complex equipment and systems.
• Manage third-party service vendors for warranty repairs.

Skills

Field service support

Communication skills

Problem-solving skills

Teamwork

Education

Diploma or Degree in Electrical/Electronic Engineering

Job description

Overview

This position is responsible for field service (customer site service and in-warranty unit repair) activities involving the installation, modification and repair of complex equipment and systems for single and three phase products. Particular focus is on service products. This position is also required to manage third party Service Vendors (CSPs) for the country and represent the company in day-to-day dealings with CSPs who will perform in warranty and out of warranty repairs on units.

Responsibilities

• Provide field service support including installation, modification and repair of complex equipment and systems for single and three phase products, with a focus on service products.
• Manage third party Service Vendors (CSPs) for the country and represent the company in day-to-day dealings with CSPs who perform in-warranty and out-of-warranty repairs on units.

Qualifications

• Diploma or Degree in Electrical/ Electronic Engineering
• At least 2 to 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 ac 3 phase and/or 800V dc equipment
• Good understanding in executing: testing, commissioning, installation, troubleshooting and maintenance of products and equipment, including reporting and handover certificate
• Highly organized skills
• Available for frequent irregular hours work
• Self motivation and able to work with less supervision
• High level of professionalism and integrity
• Ability to function successfully as part of a team
• Ability to effectively present information and respond to questions from large size groups of managers, clients, and customers
• Excellent in English and computer knowledge