Service Assistant - Sopo Del

UOB; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading bank in Asia is seeking a Customer Service (Teller) who will be responsible for accurately processing transactions and serving as the first point of contact for customers. The role involves managing cross-selling of bank products and maximizing customer satisfaction. Candidates should possess strong customer service skills and attention to detail. The position offers an inclusive work environment as UOB is committed to equal opportunity employment.

Responsibilities

• Accurately process deposits, transfers, withdrawals, and other transactions.
• Serve as the first point of contact for customers.
• Manage cross-selling of bank products.

Skills

Customer service skills

Cross-selling

Attention to detail

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Customer Service (Teller) is responsible for accurately processing all deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures.
• Often serves as the first point of contact to the customer, and manages cross‑selling bank products, or refers customers to other areas of the bank.
• Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

• Develop, Engage, Execute, Strategise

Equal Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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