Senior Supplier Compliance Executive

Alcon Indonesia; Bukit Tempayan; On-site; IDR 243.981.000 - 406.637.000; Full time

Job summary

Alcon Indonesia is seeking a Sr. Associate for Quality Assurance Compliance. This role involves managing customer complaints, ensuring compliance with quality systems, and conducting audits. Ideal candidates will have strong problem-solving skills and experience in regulatory environments. Join a leading global medical device company and contribute to enhancing eye health.

Benefits

Competitive compensation package

Comprehensive benefits

Continuous learning opportunities

Qualifications

• Experience in managing customer complaints and implementing corrective actions.
• Knowledge of regulatory requirements and quality assurance principles.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Manage customer complaints, perform root cause analysis, and drive corrective/preventive actions.
• Ensure compliance with regulatory requirements and internal standards.
• Oversee supplier qualification and performance monitoring.

Skills

Problem-solving

Root cause analysis

Quality compliance

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.

The Sr. Associate, Quality Assurance Compliance (Science/Tech/Engineering Path) is primarily responsible for managing customer complaints, conducting root cause analysis, and implementing corrective actions. You will also ensure local quality systems meet standards and regulatory requirements, using scientific principles for problem-solving and innovation. Specifics include:

• Manage customer complaints, perform root cause analysis, and drive corrective/preventive actions (CAPA)
• Ensure local quality systems are in full compliance with regulatory requirements and internal standards.
• Oversee supplier qualification and performance monitoring.
• Maintain the Approved Supplier List and develop/implement the supplier audit program.
• Lead and coordinate supplier audits and ensure timely follow-up on findings.
• Develop and review Quality Assurance Agreements with suppliers.
• Facilitate Material Review Board (MRB) meetings and issue Supplier Action Requests (SAR).
• Collaborate with cross-functional teams to evaluate and manage nonconforming product/material.
• Support internal audits and regulatory inspections (HA/NB).
• Contribute to continuous improvement initiatives and site-level projects.
• Perform other duties as assigned.

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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With worldwide headquarters in Atlanta, Ciba Vision is a global leader in the research, development and manufacturing of optical and ophthalmic products and services, including contact lenses and lens care products. Ciba Vision products are available in more than 70 countries worldwide.

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