Senior Specialist, Customer Acquisition

CNX; Pasir Panjang; On-site; IDR 1.006.880.000 - 1.342.508.000; Full time

Job summary

A leading technology solutions provider seeks a Senior Specialist in Customer Acquisition to convert high-intent leads into new customers. This role involves structured qualification and consultative selling, guiding prospects through a streamlined sales cycle. Successful candidates will have strong discovery skills, manage the full sales cycle, and maintain professionalism throughout. Location is in Indonesia, Jambi, Pasir Panjang with a focus on engaging in AI solutions and customer experiences.

Qualifications

• Strong discovery skills and ability to articulate clear business value.
• Experience in consultative selling and handling objections.
• Familiarity with AI solutions and customer engagement.

Responsibilities

• Respond to inbound leads with timely outreach across various channels.
• Own the full sales cycle from contact to signature.
• Provide feedback on customer needs and uphold professionalism.

Job description

Senior Specialist, Customer Acquisition

The Customer Acquisition role is responsible for converting high-intent inbound interest into new Business and Enterprise customers. This role blends structured qualification, solution-based consultative selling, and disciplined pipeline management. You will engage prospects who are evaluating AI solutions, uncover business needs, and guide them through a streamlined and value-driven sales cycle.

Success in this role requires strong discovery skills, the ability to articulate clear business value, and consistent performance across activity, conversion, and revenue targets. You will serve as a trusted advisor to prospects exploring how AI can transform their workflows, while ensuring a smooth and professional customer experience from first interaction to close.

Responsibilities

• Pipeline & Customer Engagement: Respond to inbound leads with timely, high-quality outreach across calls, email, and digital channels. Conduct structured discovery to identify customer use cases, technical needs, and decision criteria. Guide prospects through a clear sales cycle that includes qualification, value articulation, product guidance, objection handling, and closing.
• Sales Execution & Performance: Own the full sales cycle from first contact to signature, ensuring a high-conversion customer journey. Consistently meet or exceed monthly KPIs, including activity targets, conversion rates, pipeline coverage, and quota attainment. Maintain crisp, accurate pipeline hygiene and forecasting in Salesforce.
• Collaboration & Customer Experience: Provide feedback on customer needs, competitive insights, and product opportunities to internal teams. Uphold a high standard of professionalism, responsiveness, and customer‑centric communication.
• Product Knowledge & Market Awareness: Stay up to date on product functionality, new feature releases, and real‑world use cases. Understand AI/ML market trends and competitive dynamics to position the product effectively during customer conversations. Stay flexible and able to be agile in an ever‑changing landscape. Perform ad hoc tasks as needed.

Location

SGP Singapore - 80 Pasir Panjang Road, 15‑83/84 Mapletree Business City #2

Language Requirements

English

Time Type

Full time

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