Senior Property Manager / General Manager – Retail Mall & Lifestyle Hub

PT Cushman & Wakefield Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global property management firm in Jakarta Utara is seeking a Senior Property Manager / General Manager to lead mall operations and tenant relations. The ideal candidate will possess a Bachelor’s degree and over 8 years of experience in property management, showcasing excellent financial and leadership skills. This role offers career development within a diverse and inclusive environment, focusing on strategic initiatives that drive brand and tenant growth. Join us to be part of a community that values inclusivity and professional progression.

Benefits

Career development and promote-from-within culture

Comprehensive employee benefits program

Commitment to Diversity and Inclusion

Qualifications

• 8–12+ years of experience in retail mall or mixed-use property management with senior leadership exposure.
• Proven ability to lead cross-functional teams and manage multiple vendors.
• Strong commercial and financial acumen with experience in budgeting and P&L management.

Responsibilities

• Provide leadership of mall operations, covering tenant relations and financial performance.
• Drive footfall, tenant sales, and brand positioning through marketing initiatives.
• Ensure compliance with regulations and oversee CAPEX and improvement projects.

Skills

Leadership

Financial acumen

Negotiation

Problem-solving

Customer-centric approach

Education

Bachelor’s degree in Business, Marketing, Finance, Engineering, or related discipline

Job description

Senior Property Manager / General Manager – Retail Mall & Lifestyle Hub

Provide end-to-end leadership of mall operations, covering tenant relations, leasing support, marketing & activations, facilities, finance, and administration.

Own the asset’s financial performance, including budgeting, forecasting, service charge management, billing, collections, and P&L accountability.

Drive footfall, tenant sales, and brand positioning through strategic marketing campaigns, events, lifestyle activations, and casual leasing initiatives.

Act as the primary liaison for owners, investors, and key stakeholders, delivering performance reporting, insights, and value-enhancement strategies.

Lead, develop, and inspire on-site teams and vendors across operations, marketing, facilities, and security to deliver consistent service excellence.

Ensure full compliance with statutory regulations, safety standards, and company governance while overseeing CAPEX, refurbishments, and improvement projects.

Qualifications

Bachelor’s degree in Business, Marketing, Finance, Engineering, or a related discipline.

8–12+ years of experience in retail mall, lifestyle hub, or mixed-use property management, with proven senior leadership exposure.

Strong commercial and financial acumen, with hands-on experience managing budgets, P&L, cost optimization, and revenue growth initiatives.

Proven ability to lead cross-functional teams, manage multiple vendors, and influence diverse stakeholder groups.

Strategic, customer‑centric leader with strong communication, negotiation, and problem‑solving skills.

Benefits

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.