Senior English Customer Support Specialist – Gaming

PT GamerToGamer Global Group; Banten; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading gaming company located in Banten, Indonesia is seeking a Customer Service Executive. The role involves providing support to global users and sales representatives, troubleshooting customer queries, and suggesting improvements for sales processes. Candidates must be fluent in English and willing to work various shifts. Passion for video games and experience with CRM systems are preferred. This is a dynamic position with opportunities for professional growth in the gaming community.

Qualifications

• 1-2 years experience as Customer Service Executive or related position.
• Hands-on experience with CRM systems.
• Willingness to work shifts, including public holidays.

Responsibilities

• Provide troubleshooting assistance for customer orders and account status.
• Stay up-to-date with new product and feature launches.
• Suggest sales process improvements.

Skills

Fluent in English

Hands-on experience with CRM systems (Freshdesk)

Passion in video games (console/mobile/PC)

In-depth understanding of sales principles

Knowledge management tools (Confluence, Notion)

Job description

A leading gaming company located in Banten, Indonesia is seeking a Customer Service Executive. The role involves providing support to global users and sales representatives, troubleshooting customer queries, and suggesting improvements for sales processes. Candidates must be fluent in English and willing to work various shifts. Passion for video games and experience with CRM systems are preferred. This is a dynamic position with opportunities for professional growth in the gaming community.