Senior Customer Success Manager

Aliz Technologies; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.175.088.000 - 1.678.698.000; Full time

Job summary

A leading technology consultancy in Jakarta seeks a Customer Success Manager to bridge client goals with exceptional service delivery. The role involves fostering key relationships, driving account growth through strategic initiatives, and overseeing successful project execution. Ideal candidates will have a strong technical background, exceptional problem-solving abilities, and a knack for relationship-building. Joining Aliz means being part of a dynamic team where your impact on client success is recognized and valued.

Benefits

Opportunity to work with cutting-edge technologies

Collaborative work environment

Building long-term partnerships with clients

Qualifications

• Proven experience in a Client Success or Account Management role.
• Strong technical background to engage with senior technical stakeholders.
• Excellent communication skills to foster collaboration.

Responsibilities

• Own the delivery excellence by understanding clients' needs and aligning capabilities.
• Drive account growth by executing scaling strategies.
• Collaborate with project and account management teams to ensure best outcomes.

Skills

Strategic thinking

Technical expertise

Relationship-building

Problem-solving

Adaptability

Job description

At Aliz, we're passionate about creating solutions that truly make a difference for our clients. We don’t just deliver technology—we build trusted partnerships, drive impactful results, and ensure our clients succeed. That’s why we’re so excited to introduce you to an amazing opportunity: the Customer Success Manager, or CSM, role at Aliz.

This is a unique and dynamic position, designed to combine technical expertise, strategic thinking, and relationship-building skills into one. The CSM role isn’t your typical job—it’s about being the bridge between our clients’ goals and our ability to deliver exceptional results. Let me walk you through why this role is so important and what you can expect.

Why the Customer Success Manager Role Exists

In the past, we had two distinct roles—account managers and project managers. While they served important functions, there was a gap. Account managers didn’t always have a deep understanding of the technical solutions we deliver, and project managers often lacked the business development mindset needed to unlock growth opportunities.

That’s why we created the CSM role—a hybrid position that brings together the best of both worlds. As a CSM, you’ll have the technical background to engage deeply with clients and the strategic mindset to drive growth.

What You’ll Do as a CSM

In this role, you’ll focus on 1 to 3 key accounts—those with the biggest growth potential over the next 6 to 12 months. You’ll act as a trusted partner to our clients, driving successful project delivery and helping them navigate their challenges while identifying opportunities for innovation.

Your Key Responsibilities

1. Delivery Excellence

• Be the trusted advisor. You’ll take the time to understand your clients’ needs, their business challenges, and their goals, aligning Aliz’s capabilities to deliver impactful results.
• Problem-solve effectively. You’ll be the go-to person for clients when challenges arise, ensuring smooth collaboration and high satisfaction.
• Oversee project execution. This includes managing timelines, understanding technical dependencies, and working with your Project Manager to ensure on-time, on-budget delivery.
• Foster happy teams. A successful project comes from a happy and motivated engineering team, so you’ll work to ensure seamless collaboration between Aliz and the client’s teams.
• Build relationships. You’ll meet with clients frequently, including in-person meetings, to strengthen partnerships and maintain open communication.

2. Technical Account Management

• Drive growth. You’ll create and execute comprehensive account scaling strategies, including co-developing data, AI, and cloud strategies with clients.
• Upsell and cross-sell. By deeply understanding your client’s organization, you’ll identify opportunities to expand the partnership into new domains or extend existing projects.
• Own financials. You’ll be responsible for program financials, including profitability, gross margin calculations, and revenue planning.
• Show value. You’ll craft compelling success stories and present the ROI and business impact of Aliz’s projects, demonstrating tangible value to clients.

Collaboration Is Key

This role is about leadership, but it’s not a one-person show. You’ll work closely with:

• A Project Manager who supports you in delivery and execution. You’ll be their senior superior, guiding them to ensure best-in-class project management.
• An Account Executive who helps with high-level strategic meetings and building executive relationships, but the accountability for the account lies with you. You’re in the driver’s seat.
• Google stakeholders, such as Technical Account Managers and Customer Engineers, to ensure collaboration across all levels.

What We’re Looking For in You

The ideal CSM is someone who:

• Thinks strategically. You’re proactive, forward-thinking, and always looking for ways to improve outcomes for clients.
• Has a technical background. You’ll need the expertise to engage confidently with senior technical stakeholders and understand complex project requirements.
• Builds trust. You’re not just a vendor or service provider—you’re a partner who works alongside the client, brainstorming solutions and co-creating strategies.
• Is adaptable and resourceful. You’re comfortable navigating changing requirements, adapting with agility, and finding solutions to challenges.

What Makes This Role Special

As a CSM at Aliz, you’ll have the chance to:

• Work with cutting-edge technologies in data, AI, and cloud.
• Build deep, long-term partnerships with clients, becoming an integral part of their success.
• Collaborate with some of the brightest minds in the industry, from Aliz’s team to Google experts.
• Make a tangible impact by driving meaningful results for both clients and Aliz.

Ready to Join Us?

If you’re excited by the idea of making a real difference, combining your technical expertise with strategic thinking, and helping clients achieve their goals, we want to hear from you.

At Aliz, we’re not just looking for someone to fill a role—we’re looking for someone to shape the future of our partnerships. As a Customer Success Manager, you’ll have the opportunity to lead, innovate, and create value every single day.

About Aliz

Aliz was founded by a group of driven software engineers with one vision in mind: Build a human-centered company to solve exciting business challenges with cutting-edge technologies all around the globe.

Our team includes engineers, industry experts, and digital professionals who ensure our clients are ready to face the challenges of the ever-changing digital world.

Aliz is a proud Google Cloud Partner with specializations in Infrastructure, Data Analytics, Cloud Migration, and Machine Learning. We deliver data analytics, machine learning, infrastructure, and application development solutions, off the shelf, or custom-built on GCP using an agile, holistic approach. Recently we've launched our very own cloud cost optimization tool Rabbit .

Life has been pretty exciting at Aliz recently (here's proof ). After we became Google Cloud’s Breakthrough Partner of the Year in APAC (2019), we built a team in Singapore and Berlin, opened an engineering hub in Jakarta, launched a business in Italy and Qatar, and started to support IT education.

You couldn’t pick a better time to join this world-class team of cloud experts.