Senior Customer Service - Ocean Exports

PT Dgl Expedisi Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in North Jakarta is seeking an experienced individual for daily operations and customer service coordination in sea freight. Responsibilities include handling bookings, coordinating with shippers and warehouses, and ensuring timely execution of shipments. The ideal candidate will have strong organizational and communication skills, with a focus on delivering excellent service. Previous experience in logistics operations is preferred. The role ensures smooth operations for clients while maintaining documentation integrity.

Qualifications

• Experience in logistics operations, preferably with sea freight.
• Proficiency in coordinating shipments and documentation.
• Strong customer service orientation.

Responsibilities

• Handle daily operations and customer requirements for shipments.
• Coordinate with shippers, brokerage, and warehouse teams.
• Monitor cargo arrival and documentation.

Skills

Communication skills

Organizational skills

Knowledge of logistics operations

Problem-solving

Job description

Responsible for handling day to day operations at the Branch, from understanding the requirements of the customers, providing the best possible solutions in the market to ensure hassle free and timely execution of shipments.

Update the system when a new booking is received and coordinate with shippers to arrange the goods by Sea freight (for regular, sales generated, new shipments).

Coordinate with brokerage department to process the documentation work and get the custom documentation done on time. (Export Custom clearance)

Coordinate with the DGL warehouse team for the collection / delivery of the goods on time to CFS.

Coordinate with buying offices, 3PL providers to plan the shipments.

Upon receiving the customer requirements, start correspondence with the Shipping lines / Co-Loaders directly in order to get the best possible price for the customer.

Support the Ocean Export team to secure space with carriers/onwards as and when necessary.

Update both shippers & destination agents with Vessel planning.

Monitoring Cargo arrival at the seaport.

Monitoring & checking shipper’s and Cnee’s Doc (Comm. Inv, P.list, NPE, PEB, PIB, LPBC (if Any))

Received SI from customer and send to network to have green light and selling rates

Booking confirmed to shipper / truck coordinator

Monitoring shipment & Communication and send final data to shipping line

Send Pre alerts to agents and process necessary communications refer to shipment status

Update all related details relating to the shipments system

Customer services - communicate with shippers/ agents and arrange invoices and other related documents based on customer requirements

Create AMS / ISF / ACI

Controlling payment credit terms.

OCEAN CUSTOM BROKERAGE CUSTOMER SERVICE

North Jakarta, Jakarta, ID

About the Company

Our company with a proven ability, and a hard won reputation of delivering hassle free service to our clients over the last 40 years. We are considered to be one of the top International Logistics Service Providers in the Asia Pacific region, catering to the needs of exporters and importers who seeks flexibility, efficiency, competitive pricing and a guarantee of on time delivery to meet their business goals.

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