Senior Customer Service & Demand Planning Supervisor

TE Connectivity; Cipulir; On-site; IDR 839.630.000 - 1.175.483.000; Full time

Job summary

A global technology company is seeking a Customer Service professional in Cipulir, Indonesia. This role involves managing demand planning, order management, and customer interactions to ensure exceptional service. Candidates should have 5-10 years in customer service with a strong understanding of communication and analytical skills. Proficiency in English and Microsoft Windows is essential. This is an opportunity to contribute to an organization with a commitment to integrity, accountability, and teamwork.

Qualifications

• 5-10 years minimum in customer service, procurement or production planning.
• Proficient in both written and spoken English.
• Self-initiative and people-oriented.

Responsibilities

• Manage incoming calls and emails from assigned accounts.
• Analyze demand forecasts for assigned accounts.
• Prepare and process shipments according to customer requests.
• Follow up on open disputes/invoice discrepancies.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor degree in any field

Tools

Microsoft Windows

Job description

A global technology company is seeking a Customer Service professional in Cipulir, Indonesia. This role involves managing demand planning, order management, and customer interactions to ensure exceptional service. Candidates should have 5-10 years in customer service with a strong understanding of communication and analytical skills. Proficiency in English and Microsoft Windows is essential. This is an opportunity to contribute to an organization with a commitment to integrity, accountability, and teamwork.