Sales Operations & CRM Specialist

Merck; Indonesia; Hybrid; IDR 499.666.000 - 832.779.000; Full time

Job summary

A global pharmaceutical company is seeking a Sales Operations & CRM Specialist in Indonesia to optimize sales processes and maintain the CRM platform. The ideal candidate will administer the Veeva CRM system, ensure data accuracy, and develop insightful reports and dashboards for stakeholders. A bachelor’s degree and 2+ years of relevant experience are required, along with strong analytical skills and project management capabilities. This position offers a hybrid work arrangement and competitive compensation.

Qualifications

• At least 2 years of proven experience in sales effectiveness or business analytics.
• Proven track record implementing or improving sales processes and CRM configurations.
• Meticulous attention to detail, ensuring accuracy and quality in all aspects of work.

Responsibilities

• Execute monthly and quarterly sales calculations with high accuracy.
• Build reports, dashboards, and pipelines tailored to sales needs.
• Maintain data integrity and train users on CRM best practices.

Skills

Advanced analytical skills

Data analysis and visualization

Project management

Customer Relationship Management (CRM) Utilization

Strategic thinking

Education

Bachelor’s degree in business or related field

Tools

Excel

Tableau

Power BI

Veeva CRM

Job description

Job Description

The Sales Operations & CRM Specialist supports a high-performing sales organization by optimizing processes, data, and tools across the lead-to-order lifecycle. Ensure the CRM platform effectively supports the end-to-end sales process and delivers reliable, actionable data. This role is responsible for system administration, configuration, and integrations, as well as maintaining data quality and building reports and dashboards that guide sales execution and leadership oversight.

ROLES & RESPONSIBILITIES

Sales Operations

• Execute monthly and quarterly sales calculations with high accuracy, including reconciliation with sales team and finance actuals.
• Perform incentive (SIP) calculations accurately and on time, maintaining clear crediting rules, audit trails, and dispute resolution processes.
• Deliver accurate, timely sales reports and dashboards to stakeholders on a daily basis, ensuring consistent definitions and clear insights.
• Data quality governance: Establish and enforce data quality standards (completeness, accuracy, timeliness)

CRM Specialist

• Administer Veeva CRM (users, roles, permissions), configure fields, objects, and automations.
• Maintain data integrity: imports, deduplication, validation rules, and audits.
• Build reports, dashboards, and pipelines tailored to sales and leadership needs.
• Integrate Veeva CRM with related systems.
• Train users, create documentation, and provide ongoing support, champion best practices.
• Gather requirements and deliver enhancements; manage release testing and governance.

QUALIFICATIONS, SKILLS, & EXPERIENCE

• Bachelor’s degree in business, or a related field.
• At least 2 years of proven experience in sales effectiveness, or business analytics.
• Advanced analytical and problem-solving skills, proficient in data analysis and visualization tools such as Excel, Tableau, and Power BI.
• Proven track record implementing or improving sales processes and CRM configurations.
• Managed data quality programs and integrations across systems.
• Proactive mindset with strategic thinking and innovative problem-solving to address the challenges.
• Excellent project management skills, ensuring timely and successful delivery of initiatives.
• Meticulous attention to detail, ensuring accuracy and quality in all aspects of work.

Required Skills:

• Academic Quality Improvement Program (AQIP)
• Agile Coaching
• Business Data Analytics
• Content Creation
• Customer Relationship Building
• Customer Relationship Management (CRM) Utilization
• Data Analysis
• Data-Driven Decision Making
• Data Quality
• Data Quality Control
• Digital Content Development
• Direct Marketing
• Event Planning
• Market Research
• Planning Budgeting And Forecasting (PBF)
• Pricing Strategies
• Product Management
• Project Management
• Release Testing
• Sales Pipeline Management
• Sales Process
• Strategic Thinking
• System Administration
• Veeva CRM

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Flexible Work Arrangements:

Hybrid

Job Posting End Date:

12/23/2025

*A job posting is effective until 11:59:59PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.