Sales Executive (Solar Panel)

PT Enerfusion Technology Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A renewable energy solutions provider in Jakarta is seeking an experienced Customer Service Supervisor. You will lead customer service operations and manage technical teams to ensure high service quality. The ideal candidate has over 3 years of experience in customer service within the renewable energy or B2C industries, alongside strong problem-solving and communication skills. This full-time position offers the opportunity to contribute to sustainable energy solutions in Indonesia.

Qualifications

• Minimum of 3 years of successful customer service experience in the renewable energy or any B2C industry.
• Able to work efficiently in a cross-cultural environment.
• Familiar with customer service process.

Responsibilities

• Lead and supervise Customer Service and Technical teams.
• Handle and resolve escalated customer issues efficiently.
• Optimize and improve operational processes.

Skills

Problem-solving skills

Communication skills

Team management

Data analysis ability

Education

Bachelor's degree in marketing, management, communication, or engineering

Job description

We are seeking an experienced and driven Customer Service Supervisor to join our growing team at PT Enerfusion Technology Indonesia, specializing in EV charger installation and after‑sales services.

In this full‑time role based in Jakarta, you will be responsible for overseeing customer service operations, ensuring high service quality, and supporting the delivery and operation of our EV charging products and services to a diverse range of customers.

What you’ll be doing

• Lead, manage, and supervise Customer Service and Technical teams to ensure smooth daily operations and high service quality.
• Handle and resolve escalated customer issues efficiently, ensuring timely solutions and high customer satisfaction.
• Optimize and improve operational processes, drive internal departmental efficiency, ensure service quality and cost effectiveness.
• Analyze operational and service performance data, prepare regular reports, and propose actionable improvements.
• Maintain and develop long‑term customer relationships, ensuring strong trust and sustainable cooperation with end users and partners.

What we’re looking for

• Minimum of 3 years of successful customer service experience in the renewable energy or any B2C industry.
• Problem‑solving skills and a consultative approach to address customer needs.
• Bachelor degree or above, preferably in marketing, management, communication, or engineering related majors.
• Strong communication, coordination and team management skills, able to work efficiently in a cross‑cultural environment.
• Familiar with customer service process, with data analysis ability, able to optimize operation through data‑driven insights.

PT Enerfusion Technology Indonesia is a leading provider of renewable energy solutions in Indonesia. Our mission is to drive the transition to a sustainable energy future by delivering high‑quality solar panel systems and services to residential, commercial, and industrial customers. With a strong focus on innovation and customer satisfaction, we are committed to helping our clients reduce their carbon footprint and achieve their sustainability goals.

If you’re passionate about renewable energy, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to be considered for the Customer Service Supervisor role at PT Enerfusion Technology Indonesia.