Sales & Channel Support Analyst

Indonet; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital infrastructure provider in Jakarta is seeking a Sales & Channel Support Analyst to provide operational support to the Cloud Sales team. The ideal candidate will have a bachelor's degree in a related field, strong Excel skills, and experience in the cloud or technology industry. Responsibilities include facilitating alignment between teams, maintaining pricing structures, and analyzing customer data to enhance retention programs.

Qualifications

• Minimum of 2 years of experience in the cloud or technology industry.
• Experience in preparing business reports and dashboards.

Responsibilities

• Provide administrative and operational support to the Cloud Sales team.
• Act as liaison between internal teams and external Principal representatives.
• Facilitate alignment on pricing structures and discount approvals.
• Support the implementation of principal-driven commercial programs.
• Develop and maintain regular performance dashboards.
• Analyze customer usage and program data.

Skills

Strong proficiency in Microsoft Office, particularly Excel

Strong analytical and problem-solving skills

Excellent communication skills

Proactive and process-oriented mindset

Education

Bachelor's degree in Business, Management, or a related field

Tools

ERP systems (Odoo, SAP, Oracle)

Business Intelligence tools (Power BI, Tableau)

Job description

Overview

Established in 1994, indonet is a pioneer in providing digital infrastructure service that offers a variety of solutions and services designed to meet the evolving needs of modern businesses.

indonet has succeeded in becoming the industry’s benchmark as a company that provides solutions and added value, especially as a digital infrastructure provider that offers customers access to multi-connectivity and integration to various data centers and global cloud providers.

indonet is committed to develop complete and efficient information and communication technology services to bridge companies in achieving digital transformation. indonet has an exciting opportunity to recruit Sales & Channel Support Analyst to our business.

To be considered for this role, ideally you will have:

• A Bachelor\'s degree in Business, Management, or a related field
• A minimum of 2 years of experience in the cloud or technology industry
• Strong proficiency in Microsoft Office, particularly Excel, including the use of formulas for analysis and reporting
• Experience working with ERP systems (such as Odoo, SAP, Oracle, or equivalent)
• Strong analytical and problem-solving skills with high attention to detail
• Excellent communication skills, both written and verbal, with the ability to collaborate across functions
• A proactive and process-oriented mindset, with a willingness to learn and adapt
• Experience in preparing business reports and dashboards using Excel or BI tools (e.g., Power BI, Tableau) is a plus
• Understanding of principal management and negotiation including basic commercial models, trade, and retention program with any IT Principal is an advantage

Key responsibilities

• Provide administrative and operational support to the Cloud Sales team, ensuring timely tracking of discounts, commercial approvals, and performance metrics, documentation, supporting the sales process and maintaining compliance with principal requirements.
• Act as the liaison between internal teams (Sales, Finance, Operations) and external Principal representatives to ensure smooth resolution of commercial and administrative matters.
• Facilitate alignment on pricing structures, discount approvals, and commercial settlements, ensuring efficient execution within agreed timelines.
• Support the implementation of principal-driven commercial programs to end clients.
• Accelerate negotiation processes with Principals to meet customer/sales expectations, aligning pricing, discount strategies, and relevant data in internal systems (CRM, ERP, etc.) to support customer’s stickiness and retention.
• Develop and maintain regular performance dashboards and ad-hoc KPI reports.
• Analyze customer usage and program data to identify trends, detect anomalies, and provide actionable insights to improve retention programs.