Sales Assistant Manager

PT. framas Indonesia; Garut; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading manufacturer in the footwear industry is seeking a Sales Order Management Specialist in Garut, Indonesia. The ideal candidate will oversee order management, coordinate across departments, and ensure timely fulfillment. Applicants should have a Bachelor’s degree and at least 3 years of experience in Sales or Order Management within manufacturing. Proficiency in English and strong communication skills are required. This role offers an opportunity to contribute significantly to the sports industry while working in a collaborative environment.

Qualifications

• Minimum 3 years of experience in Sales or Order Management, preferably in manufacturing.
• Ability to work independently and in cross-functional teams.
• Willingness to travel for customer visits or business needs.

Responsibilities

• Oversee end-to-end order management.
• Coordinate with PPIC, Warehouse, Exim, and others to meet customer requirements.
• Prepare periodic sales and operational reports.

Skills

Proficient in English (verbal and written)

Strong communication skills

Negotiation skills

Problem-solving abilities

Data management skills

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Tools

Microsoft Office

ERP systems

Job description

With over 75 years of experience, we as framas are one of the leading manufacturers of injection-molded plastic parts for the footwear industry worldwide. Our expertise lies in the development and production of high-quality plastic components for globally renowned brands such as Adidas, Nike, and New Balance.

Our company headquarters are situated in Germany, and we operate multiple production facilities across Asia. Our organization is characterized by a profound sense of technical innovation and a commitment to fostering a collaborative and open work environment. We empower our employees by establishing clear goals and affording them the freedom to ideate and innovate creatively to enhance our products and services.

If you desire to work in an environment that offers challenges, personal freedom, and high responsibility, while making a significant contribution to the sports industry, we invite you to join our team.

Responsibilities

• Oversee end-to-end order management, including order monitoring, delivery planning, and on-time fulfillment.
• Coordinate with PPIC, Warehouse, Exim, Accounting, and Quality to meet customer requirements and resolve claims.
• Maintain accurate delivery documentation, pricing records, and customer data in the system.
• Manage customer communications, including requests, complaints, and feedback.
• Monitor and manage the framas buffer concept and ensure timely reporting to customers.
• Prepare periodic sales and operational reports required by internal and group standards.
• Support audit activities and ensure compliance with company procedures.
• Supervise daily sales operations and support team development and training.
• Maintain updated product portfolio information and manage related system entries (Winline, Sales Plan, APT).

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Min. 3 years of experience in Sales or Order Management (manufacturing preferred).
• Proficient in English (verbal and written).
• Strong skills in Microsoft Office; experience with ERP systems is a plus.
• Excellent communication, negotiation, and customer relationship skills.
• Strong analytical, problem-solving, and data management abilities.
• Able to work independently and in cross-functional teams (PPIC, Warehouse, Exim, Accounting, Quality).
• Willing to travel for customer visits or business needs.
• High attention to detail, integrity, and professionalism.