Retail Specialist (Future Store Leader) - Surabaya

PT Decathlon Retail Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading sports retailer is seeking a Retail Specialist for its Surabaya location. The role involves ensuring customer satisfaction through effective sales and efficient stock management, with responsibilities including maintaining an appealing store layout and engaging with customers. Candidates should have a passion for sports and be willing to work flexible hours, including weekends and holidays. Competitive compensation and various career opportunities are offered, ensuring a dynamic work environment.

Benefits

Competitive payroll + bonus

Comprehensive medical insurance

Discount on Decathlon products

Qualifications

• Willing to work for a part-time/full-time position.
• You have a passion for sport and a taste for business.
• Your priority is to satisfy your sports-loving customers.
• Work on weekends and public holidays are mandatory.

Responsibilities

• Sell products and services to satisfy customers.
• Maintain a commercial and dynamic layout experience.
• Ensure stock availability and smooth order flows.

Skills

Customer satisfaction

Team spirit

Passion for sports

English skills

Job description

Retail Specialist (Future Store Leader) - Surabaya

DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.

Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 14 stores in Jabodetabek and 2 in Yogyakarta & Surabaya.

Responsibilities

• 1. Satisfy my customers by selling our products and services (Membuat pelanggan puas dengan menjual produk dan layanan kami) Keep the store environment safe, be available and welcome every customer, adjust your time to customer flow, sell in-store and online, offer the loyalty program, handle payments, and manage buybacks.
• 2. Satisfy my customers by a commercial and dynamic layout experience (Membuat pelanggan puas dengan pengalaman layout yang komersial dan dinamis) Apply merchandising guidelines in-store, keep displays aligned with business needs, respond quickly to alerts, highlight best-selling products (global and local), launch commercial campaigns, and adjust layouts for seasonal changes.
• 3. Satisfy my customers through process efficiency and stock availability (Membuat pelanggan puas melalui efisiensi proses dan ketersediaan stok) Ensure smooth stock handling and order flows by managing deliveries, accuracy checks, returns, fitting rooms, click & collect, ship-from-store, and quality procedures.

Requirements

• Willing to work for a PART-TIME / FULL-TIME position
• English skills (complimentary)
• You have a passion for sport, a taste for business and looking for a retail career
• You like being out in the field, advising users of all levels, with a desire to share your passion
• Your priority is to satisfy your “sports-loving customers”!
• You are known for your team spirit and dynamism.
• You have a sense of responsibility and organization, and you know how to invest yourself according to your ambitions.
• Your playground offers real opportunities! You work hand in hand with the department manager who manages you, and you benefit from a training plan to help you succeed in all your missions.
• Work on weekends and public holidays are mandatory.
• Part-time weekly working time: 20-35 hours (no work-no pay system)
• Work location: Surabaya

Benefits

Competitive payroll+bonus / Comprehensive medical insurance / Global shareholding program / Discount on Decathlon product / New hire starter kit / Various career opportunities domestic and international