Remote Travel Customer Service Specialist

visa station; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel service company is seeking a Marketplace Operations Manager and Executive Assistant based in Bali to assist in customer service inquiries and support administrative tasks. Responsibilities include handling customer inquiries related to travel packages and ensuring smooth service delivery in coordination with internal teams. Ideal candidates should have at least a high school diploma, with preferred qualifications in Tourism or Hospitality. Fresh graduates are encouraged to apply. The role allows for remote working arrangements.

Qualifications

• Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or related field is preferred.
• Fresh graduates or candidates with minimal experience are welcome to apply.
• Basic proficiency in Microsoft Office; experience with booking systems is a plus.

Responsibilities

• Assist in handling customer inquiries related to travel services via multiple channels.
• Provide accurate information about the company’s products and services.
• Coordinate with internal teams to support service delivery.

Skills

Basic communication skills in English (written and spoken)

Willingness to learn

Basic problem-solving skills

Able to work under pressure

Customer-oriented attitude

Education

High school diploma or higher

Tools

Microsoft Office

Job description

A travel service company is seeking a Marketplace Operations Manager and Executive Assistant based in Bali to assist in customer service inquiries and support administrative tasks. Responsibilities include handling customer inquiries related to travel packages and ensuring smooth service delivery in coordination with internal teams. Ideal candidates should have at least a high school diploma, with preferred qualifications in Tourism or Hospitality. Fresh graduates are encouraged to apply. The role allows for remote working arrangements.