Remote Senior Account Manager — Drive Growth & Retention

Medium; Remote; IDR 846.166.000 - 1.184.634.000; Full time

Job summary

A leading technology service provider is seeking a Senior Account Manager to enhance customer retention and drive revenue growth. This remote role involves building strong relationships with clients, advocating for their needs, and proactively identifying upselling opportunities. Candidates should have a Bachelor's degree and over 5 years of Account Management experience, ideally in SaaS or food service. The position includes great benefits from day one and opportunities for career growth, along with some travel for client meetings.

Benefits

Medical, dental, vision benefits

401(k) plan with company match

Strong training and development opportunities

Flexible PTO policy

Qualifications

• 5+ years of experience in Account Management or Customer Success, preferably in the food service or SaaS industry.
• Ability to travel overnight a few nights per month.

Responsibilities

• Develop and maintain productive relationships with customers.
• Own customer communication on behalf of the partner company.
• Proactively review customer accounts for upselling opportunities.
• Work with Customer Success teams on escalated customer issues.

Skills

Account Management

Customer Success

Communication

Relationship Building

Upselling

Problem Solving

Education

Bachelor's degree or related experience

Tools

MS Office (Excel)

CRM Software

Jira

Job description

A leading technology service provider is seeking a Senior Account Manager to enhance customer retention and drive revenue growth. This remote role involves building strong relationships with clients, advocating for their needs, and proactively identifying upselling opportunities. Candidates should have a Bachelor's degree and over 5 years of Account Management experience, ideally in SaaS or food service. The position includes great benefits from day one and opportunities for career growth, along with some travel for client meetings.