Property Manager

PT The Balinese Villa Agency; Provinsi Bali; On-site; IDR 507.700.000 - 761.551.000; Full time

Job summary

A premier villa management company in Indonesia is seeking an experienced Villa Manager to oversee daily operations of luxury villas. The ideal candidate will manage housekeeping and maintenance teams, ensure top-notch guest services, and maintain positive relationships with all stakeholders. This role requires strong leadership skills, previous experience in hospitality management, and the ability to work flexibly. Competitive salary and opportunities for growth are offered within a supportive team environment.

Benefits

Competitive salary based on experience

Supportive team environment

Training and development opportunities

Qualifications

• Previous experience in villa or hospitality management.
• Flexible with working hours, available on-call when needed.
• Based in Bali, within 20 min from Uluwatu Area.

Responsibilities

• Oversee daily operations of the villa.
• Supervise housekeeping and maintenance teams.
• Ensure quality guest service and satisfaction.

Skills

Leadership and communication skills in English

Proactive and highly organized

Detail-oriented

Tech-savvy

Tools

Property Management System (PMS)

Job description

About Us

We are a professional and fast‑growing villa management company in Bali, dedicated to delivering high‑quality hospitality services and unforgettable guest experiences. As we expand our portfolio of beautiful properties, we are looking for an experienced and committed Villa Manager to join our team.

Role Overview

The Villa Manager is responsible for the smooth day‑to‑day operations of the assigned villa(s), ensuring guests receive a warm welcome, the highest service standards are met, and the property is always maintained in top condition. You are the bridge between guests, staff, service providers, and the property management team.

Key Responsibilities

Daily Villa Operations

• Inspect the villa daily to ensure cleanliness, maintenance, and overall condition meet company standards
• Supervise housekeeping and maintenance teams and ensure quality control
• Manage villa inventory and restock supplies when needed
• Use software & internal communication tools to report, assign, and track daily tasks
• Maintain clear records of operations, guest feedback, and maintenance logs

Guest Services & Hospitality

• Warmly welcome guests and assist during check‑in and check‑out according to our protocols
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Coordinate additional guest services such as transport, spa treatments, or excursions
• Ensure guests have a seamless, safe, and memorable stay

Staff Supervision & Coordination

• Train and guide villa staff to uphold service standards
• Create staff schedules and ensure coverage
• Attend regular online or in‑person team meetings

Budgeting & Reporting

• Track and report all operational expenses to the management team
• Work within the assigned budget and report discrepancies promptly

Maintenance & External Coordination

• Coordinate with external service providers (e.g., pool maintenance, gardening, technicians)
• Identify and report repair or upgrade needs

Communication & Relationship Management

• Act as the main point of contact for guests, villa owners, and the management company
• Maintain positive relationships with suppliers, contractors, and guests
• Respond to guest feedback online or in person to uphold reputation
• Handle guest emergencies professionally

Candidate Profile

• Previous experience in villa or hospitality management
• Strong leadership and communication skills in English
• Proactive, highly organized, detail‑oriented, and hands‑on
• Tech‑savvy; able to use digital tools (e.g., PMS).
• Flexible with working hours, available on‑call when needed
• Based in Bali, (+‑ 20 min from Uluwatu Area)

What We Offer

• Competitive salary based on experience
• Supportive and professional team environment
• Opportunity to grow with a dynamic company
• Training and development opportunities