Position

PT Summarecon Agung, Tbk; Bekasi; On-site; IDR 675.105.000 - 1.012.659.000; Full time

Job summary

A premier management firm in wellness and hospitality is looking for an experienced senior manager to oversee club operations. The role involves leading daily operations, developing strategic plans, and ensuring high customer satisfaction across all facilities. The ideal candidate has a Bachelor's or Master's degree in Business Management or Hospitality, alongside 5+ years of senior management experience, strong leadership, and operational skills. This position is based in Bekasi, Indonesia.

Qualifications

• Minimum 5 years of experience in senior management roles.
• Knowledgeable in sport and wellness trends.
• Familiar with corporate governance and budgeting processes.

Responsibilities

• Lead and manage daily operations of all club facilities.
• Plan and execute operational policies in alignment with company vision.
• Develop strategies to ensure business growth and sustainability.

Skills

Leadership skills

Strategic thinking

Customer service excellence

Operational best practices

Communication abilities

Stakeholder management

Microsoft Office proficiency

Education

Bachelor’s or Master’s Degree in Business Management, Hospitality, or related field

Job description

Qualifications

• Bachelor’s or Master’s Degree in Business Management, Hospitality, or related field
• Minimum 5 years of experience in senior management roles, preferably in club, hospitality, or lifestyle business
• Knowledgeable in sport and wellness trends, operational best practices, and customer service excellence
• Proven leadership skills with strong strategic thinking and operational execution
• Excellent communication and stakeholder management abilities
• Familiar with corporate governance and budgeting processes
• Familiar with government regulations related to health, safety, and wellness operations
• Proficient in strategic planning, performance management, and financial reporting
• Positive attitude and strong work ethic.
• Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).

Job Description

• Lead and manage daily operations of all club facilities
• Plan, direct, and execute strategic and operational policies in alignment with the company’s vision, mission, and values
• Develop annual, mid-term, and long-term strategies to ensure business growth and sustainability
• Plan and manage operational budgets, monitor revenue, control costs, and ensure profitability
• Set and monitor KPIs based on corporate strategies to drive performance
• Supervise and evaluate staff performance across club operations; ensure ongoing training and development
• Build partnerships and maintain relationships with vendors, suppliers, and strategic stakeholders
• Ensure operational excellence across all departments of the club
• Lead, develop, and manage the overall performance and capability of club employees

Strategic Planning & Execution

• Develop and implement short-term, mid-term, and long-term strategies for the club operations in line with company vision and business goals.
• Translate corporate directions into actionable plans, programs, and policies that enhance the club’s performance and member satisfaction.

Operations Management

• Oversee the daily operations of all club facilities, including gym, swimming pool, tennis courts, badminton courts, futsal court, basketball court, and spa.
• Ensure that all facilities operate efficiently, safely, and in accordance with SOPs and regulatory requirements.
• Monitor the implementation of daily operational checklists, cleanliness, and readiness of all facilities.

Program & Service Development

• Design and implement innovative fitness, sport, and wellness programs that cater to different member demographics.
• Collaborate with fitness trainers, instructors, and spa therapists to maintain high service standards and program variety.

Team Leadership & Human Resources

• Lead, supervise, and coach the club team, ensuring clear delegation, accountability, and performance evaluation.
• Plan and execute training programs including customer service, safety, and technical skills development for all staff.
• Promote a high-performance, customer-focused culture across departments.

Membership & Customer Experience

• Work closely with the membership and customer care teams to ensure a seamless member journey and personalized service experience.
• Handle escalated customer complaints and feedback, ensuring timely resolution and high customer satisfaction.

Facility & Asset Management

• Ensure all equipment and infrastructure across the club facilities are well-maintained, functional, and meet safety standards.
• Oversee maintenance schedules and coordinate with engineering and third-party vendors for any repairs or upgrades.

Financial Management & Reporting

• Prepare and manage operational budgets, monitor financial performance, and control operational expenses across departments.
• Analyze monthly, quarterly, and annual financial and operational reports to ensure key performance indicators (KPIs) are met.

Marketing & Business Development

• Collaborate with the marketing team to develop promotional strategies, events, and campaigns that drive foot traffic, engagement, and membership sales.
• Identify business growth opportunities and partnerships to expand the club's offerings and reach.

Compliance & Risk Management

• Ensure the club operates in compliance with health, safety, and regulatory standards.
• Manage risk assessment procedures and emergency response protocols.

Stakeholder Relations

• Maintain strong relationships with internal departments, key tenants, government bodies, vendors, and corporate partners.
• Represent the club in community and industry events to enhance visibility and networking opportunities.

PT Summarecon Agung Tbk. (“Summarecon”) was founded in 1975 by Mr. Soetjipto Nagaria and his associates to undertake real estate construction and development. Starting with a 10-hectare of marsh land in the then back-waters of Jakarta, the founders managed to transform this location of Kelapa Gading into one of the most affluent residential and commercial areas in Jakarta. Over the years Summarecon has built a reputation as one of the leading property players in Indonesia, especially in the development of townships.