Performance Management Specialist

PT Home Doki Teknologi; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A furniture solutions provider in Indonesia seeks a Performance Management Specialist to redesign and implement effective performance management systems. The role involves collaboration with various departments to enhance operational efficiency and continuous improvement. Required qualifications include a Bachelor's degree in HR or related fields and a minimum of 3 years of relevant experience, preferably in e-commerce or logistics. The company offers competitive salary and opportunities for professional development.

Benefits

Competitive salary

Performance-based incentives

Professional development prospects

Qualifications

• Minimum 3 years of hands-on experience in performance management or related HR function.
• Experience in e-commerce, logistics, or retail preferred.
• Fluent in English (both written and spoken).

Responsibilities

• Redesign and implement an effective performance management system.
• Analyze current performance appraisal forms and propose improvements.
• Collaborate with department heads to refine Key Performance Indicators (KPIs).
• Oversee the end-to-end performance management process.

Skills

Performance management methodologies (e.g., OKR, KPI, Balanced Scorecard)

Analytical skills

Communication and interpersonal skills

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Job description

We are a company specializing in furniture, operating in the Indonesian market. With an integrated supply chain covering sea freight clearance, warehousing & fulfillment, e-commerce operations, customer service, and product design, we are committed to delivering quality home solutions. While a preliminary performance management framework exists, we are seeking a talented specialist to optimize our metrics and processes, driving true efficiency gains and business growth.

Job Purpose

To redesign and implement an effective performance management system that aligns with business objectives, enhances operational efficiency, and fosters a culture of continuous improvement across all departments.

Key Responsibilities

Diagnose & Enhance Existing Performance Framework

Analyze current performance appraisal forms, identify gaps between metrics and actual business outcomes, and propose actionable improvements.

Collaborate with department heads to redesign or refine Key Performance Indicators (KPIs) that are measurable, trackable, and efficiency-driven.

Performance Cycle Management & Execution

Oversee the end-to-end performance management process, including goal setting, progress tracking, evaluation, and feedback.

Establish regular review mechanisms, utilizing data analysis to identify performance bottlenecks and recommend solutions.

Cross-functional Collaboration & Communication

Work closely with operations teams (Sea Freight, Warehouse & Fulfillment, E-commerce, Customer Service, Design) to ensure performance goals reflect business priorities.

Prepare and present performance reports to management, supporting decision-making in resource allocation and incentive planning.

Training & Change Advocacy

Educate employees and managers on performance management principles and tools.

Facilitate training for department leads on conducting effective performance reviews and feedback sessions.

Local Compliance & Adaptation

Ensure all performance management practices comply with Indonesian labor regulations and align with local workplace culture.

Requirements

Education & Experience

Bachelor’s degree or higher in Human Resources, Business Administration, or related field.

Minimum 3 years of hands‑on experience in performance management, business analysis, or a related HR function. Experience in e‑commerce, logistics, or retail is preferred.

Professional Competencies

• Proficient in performance management methodologies (e.g., OKR, KPI, Balanced Scorecard).
• Strong analytical skills with the ability to translate data into insights and actions.
• Knowledge of Indonesian labor laws and HR best practices.

Soft Skills

Excellent communication and interpersonal skills, with the ability to influence and collaborate across departments.

Structured problem‑solving mindset and detail‑oriented approach.

Proactive, adaptable, and able to thrive in a fast‑paced e‑commerce environment.

Language Proficiency

Fluent in English (both written and spoken).

Preferred Qualifications

• Experience in furniture, home goods, or e‑commerce industry.
• Proven track record in designing or revamping performance management systems from scratch.
• Familiarity with efficiency improvement methodologies in operations, customer service, or sales functions.

We Offer

• Competitive salary and performance‑based incentives.
• Opportunity to shape the performance culture and contribute to business growth.
• A collaborative and dynamic work environment with professional development prospects.