Patient Experience Advocate

Siloam Hospitals Group (Tbk); Sukarasa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in Indonesia is seeking a compassionate professional to support patients and their families in navigating hospital services. This role involves building relationships, addressing concerns, and ensuring a high-quality patient experience while complying with healthcare regulations. The ideal candidate will have at least one year of relevant experience and strong communication skills. This position is crucial for implementing care plans and enhancing patient satisfaction.

Qualifications

• Minimum 1 year work experience in the same field.
• Ability to educate healthcare professionals about patient care.

Responsibilities

• Providing best service to meet patient needs.
• Building relationships with patients and families.
• Communicating findings to healthcare team members.
• Investigating complaints and concerns.
• Acting as an intermediary for Hospital Administration.

Skills

Excellent verbal and written communication

Understanding of medical billing procedures

Familiarity with healthcare regulations

Education

Diploma (D3) Degree from any related major

Bachelor Degree from any related major

Job description

A leading healthcare provider in Indonesia is seeking a compassionate professional to support patients and their families in navigating hospital services. This role involves building relationships, addressing concerns, and ensuring a high-quality patient experience while complying with healthcare regulations. The ideal candidate will have at least one year of relevant experience and strong communication skills. This position is crucial for implementing care plans and enhancing patient satisfaction.