Order Processing Engineer

KSB Company; Balikpapan; On-site; IDR 150.000.000 - 180.000.000; Full time

Job summary

A leading manufacturing firm in Balikpapan is looking for an experienced Order Management Specialist. This role involves overseeing customer orders, ensuring timely fulfillment, and coordinating with logistics and production teams. Ideal candidates should have a Bachelor's Degree in Engineering and at least 3 years of related experience. Strong communication skills and proficiency in ERP software are essential in this fast-paced environment.

Qualifications

• Minimum 3 years of experience in order processing or related functions.
• Experience in project management or similar roles.
• Fluent in English, both oral and written.

Responsibilities

• Execute customer purchase orders using the order management system.
• Coordinate with factory and production for timely fulfillment of orders.
• Maintain accurate records of orders and shipment details.

Skills

Order management

Sap system

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's Degree in Engineering (Industrial, Mechanical)

Tools

ERP software

Microsoft Office

Job description

Responsibilities

• Execute customer purchase orders using the company's order management system.
• Coordinate with to the factory for orders and production teams to ensure timely fulfilment of customer orders according to established timelines and priorities.
• Collaborate with production planning teams to schedule and prioritize orders based on customer requirements.
• Work with quality control teams to ensure that products meet quality standards before they are released for shipment to customers.
• Coordinate with logistics and shipping departments to arrange for timely delivery of finished products to customers, ensuring compliance with delivery schedules and shipping requirements.
• Serve as a primary point of contact for customers regarding order status, shipment updates, and resolution of any issues or concerns related to their orders.
• Continuously evaluate and identify opportunities for process optimization and efficiency improvements within the order processing workflow, and implement solutions to enhance productivity and customer satisfaction.
• Maintain accurate records of orders administration in the company's database or ERP system, shipment details, and generate reports to track key performance metrics such as order cycle time, on-time delivery, and order accuracy.
• Work closely with sales, production, and logistics teams to resolve any issues or challenges related to order processing and fulfilment.

Qualifications

• Possess at least a Bachelor\'s Degree in Engineering (Industrial, Mechanical) or equivalent.
• Having a minimum of 3 (three) years of experience in related functions
• Having experience in project management or related functions
• Proficiency in using order management systems and ERP software.
• Familiar with SAP system and Microsoft office.
• Strong analytical and problem-solving skills, with the ability to identify process bottlenecks and implement solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact with customers.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Having a positive attitude, open-mindedness, high motivation, and willingness to learn.
• Fluent in English both oral and written.