Order Management Agent

Expeditors; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics firm in Indonesia is seeking a motivated individual to manage shipment processes and ensure accurate billing. The ideal candidate must be fluent in English and possess strong organizational skills. Responsibilities include ensuring compliance with regulations, improving process efficiency, and effective communication. This role is a great opportunity to join a leading logistics company and contribute to customer service excellence.

Qualifications

• Fluent in English required.
• Strong computer skills in Excel, Word, and PowerPoint.
• Must be proactive and well-organized.
• Understanding of ocean documentation process is a plus.
• Experience of 6 months to 1 year in a related field is preferred.

Responsibilities

• Ensure smooth and timely process flow for shipments.
• Ensure accurate and timely client billing.
• Ensure compliance with all regulations.
• Understand department process flow and improve efficiency.
• Communicate overseas and respond to emails and requests in a timely manner.

Skills

Fluent in English

Good computer skills (Excel, Word, PowerPoint)

Pro-active, strong organizational skills

Education

Related experience and/or training; equivalent combination of education and experience

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely process flow for shipments.
• Ensure accurate and timely client billing.Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Overseas communications, timely responses to emails and requests (internal and external).
• Utilize all technology tools available in the company to perform customer service and operations duties.

Qualifications

• Fluent in English
• Good computer skills (Excel, Word, PowerPoint)
• Pro-active, strong organizational skills
• Understanding of ocean documentation process a plus
• 6 months to 1 yearrelated experience and/or training; or equivalent combination of education and experience
• Have completed any applicable probationary period.
• Must not currently be on a performance improvement plan, and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
• Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

• Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
• Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.
• Application Closing: April 17th, 2025