Operations & Service Manager

Ahti Interiors; Remote; Confidential; Full time

Job summary

A premium bathroom products company in Indonesia is seeking an Operations & Service Manager responsible for overseeing the operational flow post-sale. This hands-on leadership role requires managing logistics, warehouse operations, and after-sales support while coordinating with various internal teams. The ideal candidate should possess strong experience in operations and demonstrate excellent communication and problem-solving skills under pressure. Fluency in Bahasa Indonesia and strong English proficiency are necessary.,

Qualifications

• 5–10+ years in operations, logistics, supply chain, or service management.
• Experience in interiors, sanitary ware, or similar physical-goods businesses.
• Proven experience managing warehouse operations and on-the-ground teams.
• Exposure to imported goods and international suppliers.

Responsibilities

• Own the end-to-end operational flow from confirmed order to final delivery.
• Ensure smooth coordination between sales, warehouse, logistics, and service functions.
• Manage and supervise the Warehouse Manager and warehouse operations.
• Coordinate inbound shipments from factories to Indonesia.
• Oversee after-sales cases and technical issues.
• Build and maintain SOPs, trackers, and simple dashboards.

Skills

Strong process and systems thinker

Comfortable working independently

Calm, structured, and solution-oriented under pressure

Clear communicator

Tech-comfortable

Job description

Ahti Interiors is a design-led sanitary ware brand supplying premium bathroom products to architects, developers, and interior designers across Bali and Indonesia.

We combine European design sensibility with a global manufacturing backbone and local operational execution. As we scale, our focus is on structure, systems, and operational excellence.

Tasks

We are hiring an Operations & Service Manager to act as the operational backbone of Ahti.

This role owns everything that happens after a sale is confirmed — from factory coordination and inbound logistics to warehouse accuracy, delivery execution, after-sales support, and quality feedback loops with our China-based QC team.

You will work closely with:

• The Warehouse Manager
• The Account Manager
• The Technical Engineer
• Our QC / Procurement

This is a hands-on leadership role for someone who brings structure, calm, and accountability — and who can operate independently with minimal supervision.

Key Responsibilities

Operations & Order Fulfilment

• Own the end-to-end operational flow from confirmed order to final delivery.
• Maintain clear visibility across orders, shipments, stock, and outstanding issues.
• Ensure smooth coordination between sales, warehouse, logistics, and service functions.

Warehouse & Inventory Management

• Manage and supervise the Warehouse Manager and warehouse operations.
• Ensure inventory accuracy (cycle counts, reconciliation, system discipline).
• Oversee receiving, QC-at-arrival, storage, and dispatch processes.
• Ensure Inventory is the single source of truth.

Logistics & Delivery

• Coordinate inbound shipments from factories to Indonesia.
• Manage delivery planning and timelines with internal teams and partners.
• Proactively manage delays and ensure clear internal communication.

After-Sales & Technical Support

• Oversee after-sales cases and technical issues raised during or after installation.
• Work with the Technical Engineer to ensure site feedback is documented and resolved.
• Support the Account Manager with accurate, timely operational updates for clients.

Quality Control & China Coordination

• Manage the quality feedback loop.
• Document defects, issues, and root causes with clear evidence (photos, data).
• Track corrective actions and prevent repeat issues.

Systems, Structure & Continuous Improvement

• Build and maintain SOPs, trackers, and simple dashboards.
• Improve operational processes to reduce errors, delays, and rework.
• Use tools to increase efficiency and clarity.

Requirements

Experience

• 5–10+ years in operations, logistics, supply chain, or service management.
• Experience in interiors, sanitary ware, building materials, appliances, or similar physical-goods businesses.
• Proven experience managing warehouse operations and on-the-ground teams.
• Exposure to imported goods and international suppliers.

Skills & Mindset

• Strong process and systems thinker — brings order to complexity.
• Comfortable working independently and making decisions without hand-holding.
• Calm, structured, and solution-oriented under pressure.
• Clear communicator who can coordinate across departments and cultures.
• Tech- comfortable: able to self-learn ERP systems and use tools to improve workflows.

Languages

• Fluent Bahasa Indonesia
• Strong English (written and spoken)