Operations Manager - Lifestyle Sports, Cafe & Business Centre

Pengiklan Anonim; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading lifestyle sports destination in Jakarta Utara is seeking an Operations Manager to oversee end-to-end operations for their facility and F&B unit. The role involves ensuring service excellence, operational efficiency, and customer satisfaction while developing operational teams and collaborating with cross-functional departments. The ideal candidate will have 3-5 years of operational leadership experience in F&B, sports facilities, or hospitality, alongside a relevant bachelor's degree. This is a high-impact opportunity for proactive leaders in a fast-paced environment.

Qualifications

• Minimum 3–5 years of experience in operations leadership.
• Experience in F&B, sports facilities, or multi-unit business environments.
• Proven experience building SOPs and operational systems.

Responsibilities

• Lead end-to-end operations for the facility and F&B unit.
• Deliver a premium end-to-end guest experience.
• Manage operational dashboards and key KPIs for performance management.

Skills

Leadership

Communication

Problem-solving

Operational Excellence

Data-driven decision making

Education

Bachelor’s Degree in Hospitality, Business, Sports Management, or related

Job description

Operations Manager - Lifestyle Sports, Cafe & Business Centre

We are building a next-generation sports & lifestyle destination with a strong customer experience foundation, combining Sports Facility, F&B Operations, VIP rooms, and simulator experiences in one location.

If you are a builder, a problem-solver, and a leader who thrives in fast-moving environments - this is a high-impact opportunity.

Role Overview

You will lead end-to-end operations for the facility and F&B unit, ensuring service excellence, operational discipline, customer satisfaction, and commercial performance.

This role demands someone who can build systems, optimize processes, lead teams, and scale operations with high standards.

Key Responsibilities

Operational Excellence

Ensure smooth, efficient daily operations across padel courts, VIP rooms, simulators, and F&B areas through well-maintained SOPs, manpower planning, and facility readiness.

Customer Experience

Deliver a premium end-to-end guest experience with fast issue resolution, controlled service timing, and consistently memorable interactions.

Design and execute structured weekly and monthly work programs with measurable outcomes to improve speed, cost efficiency, and service quality.

Leadership & Team Development

Lead and develop operational teams with clear roles, strong discipline, and regular coaching and performance reviews.

Data, Reporting & Performance Management

Manage operational dashboards and key KPIs to drive data-based decisions, team productivity, and unit-level profitability.

Cross-Functional Collaboration

Collaborate closely with Marketing, HR, Finance, Procurement, and Maintenance to support daily operations, peak hours, and event execution.

Qualifications

Bachelor’s Degree in Hospitality, Business, Sports Management, or related

Minimum 3–5 years experience in operations leadership (F&B, sports facility, hospitality, entertainment, or multi-unit business)

Proven experience building SOPs & structured operational systems

Strong leadership, communication, and coaching skills

Hands‑on, proactive, detail-oriented, and data‑driven