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Operations Manager

Taman Safari Indonesia

Prigen

On-site

IDR 100.000.000 - 200.000.000

Full time

27 days ago

Job summary

A prominent recreational park operator is seeking an Operations Manager to oversee daily operations at their park. The successful candidate will lead teams to maximize customer satisfaction, ensuring safety and service quality. A bachelor's degree in a related field and 3 years of relevant experience in the hospitality industry are required. This role is based in Prigen, Pasuruan, and may involve flexible hours including weekends.

Qualifications

  • Minimum 3 years of experience in an operational leadership role within the hospitality industry.
  • Experience in developing and implementing service quality improvement plans.
  • In-depth understanding of current trends in theme park and leisure facility operations.

Responsibilities

  • Lead the day-to-day operations of the park to exceed guest expectations.
  • Maximize customer satisfaction, facility performance, and resource efficiency.
  • Monitor performance and implement corrective actions.
  • Analyze operational data to detect inefficiencies.

Skills

Leadership
Cross-departmental coordination
Analytical thinking
Problem solving
Strategic planning

Education

Bachelor's degree in Tourism Management, Hospitality, or related field
Job description

Operations Manager will report to General Manager

Operations Manager will be responsible for planning, organizing, and overseeing the daily operations of our park, recreational facilities, and guest programs. This role demands a proactive and hands-on leader who ensures smooth day-to-day operations, consistently enhances service quality, and drives operational excellence in alignment with Taman Safari Indonesia’s commitment to conservation, education, and recreation.

Key Responsibilities:

  • Lead the day-to-day operations of the park to consistently exceed guest expectations.
  • Maximize customer satisfaction, facility performance, and resource efficiency while maintaining high standards of safety and service.
  • Supervise park infrastructure, attractions, facilities, and operational teams across various departments.
  • Optimize asset usage, workforce allocation, and service delivery to ensure operational excellence.
  • Implement strategic and tactical plans in line with the organization’s goals and provide clear direction to operational teams.
  • Monitor performance, identify operational bottlenecks, and implement corrective actions as needed.
  • Analyze operational data to detect inefficiencies, improve productivity, and reduce waste.
  • Ensure full compliance with CHSE (Cleanliness, Health, Safety, Environment) and Sapta Pesona values across all areas.
  • Establish operational systems and KPIs to track, evaluate, and continuously improve service delivery and return on investment.

Key Requirements:

  • Bachelor’s degree in Tourism Management, Hospitality, or a related field.
  • Minimum 3 years of experience in an operational leadership role within the hospitality industry, preferably in 4–5 star hotels or recreation/theme parks.
  • Strong leadership with proven ability in people management, cross-departmental coordination, and high-pressure decision-making.
  • Demonstrated strength in analytical thinking, problem solving, and strategic planning for operational improvement.
  • Experience in developing and implementing service quality improvement plans.
  • In-depth understanding of current trends, standards, and best practices in theme park and leisure facility operations.
  • Willingness to be placed in Prigen, Pasuruan and work flexible hours, including weekends and holidays as required.

Due to the high volume of applications, only those selected for further consideration will be contacted.

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