Operational Manager for ChaTraMue

BP Consulting Group (BrandPartner) - Strategic Business Consultant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consulting group in Surabaya is seeking a Strategic Business Consultant to oversee daily operations of F&B outlets, ensuring service quality and operational excellence. The consultant will lead Store Leaders, monitor performance metrics, and implement procedures to enhance customer satisfaction. Candidates should have 3-5 years of relevant experience, strong leadership skills, and a solid understanding of F&B standards. The role requires analytical thinking and a fast-paced work approach.

Qualifications

• 3-5 years of experience in F&B operations, preferably in multi-outlet or franchise environments.
• Strong leadership, communication, and people management skills.
• Solid understanding of F&B standards, food safety, and customer experience.

Responsibilities

• Oversee daily operations of all ChaTraMue outlets to ensure service quality.
• Monitor outlet performance including sales, labor cost, and customer satisfaction.
• Lead and coach Store Leaders to meet operational KPIs.

Skills

Leadership

Communication

People Management

Problem Solving

Analytical Thinking

Job description

Responsibilities

• Oversee daily operations of all ChaTraMue outlets to ensure service quality, product consistency, and operational excellence.
• Monitor outlet performance (sales, labor cost, inventory, waste, customer satisfaction).
• Lead and coach Store Leaders to meet operational KPIs.
• Ensure implementation of SOPs, hygiene standards, and F&B safety regulations.
• Manage staffing needs, scheduling, and manpower planning.
• Coordinate with Supply Chain, Marketing, Finance, and HR for smooth operational support.
• Handle customer complaints and operational issues promptly.
• Conduct regular store visits, audits, and performance reviews.
• Support expansion activities (new store openings, training, and readiness).

Requirements

• 3-5 years of experience in F&B operations, preferably in multi-outlet or franchise environments.
• Strong leadership, communication, and people management skills.
• Solid understanding of F&B standards, food safety, and customer experience.
• Analytical thinker with good problem-solving and decision-making skills.
• Able to work in a fast-paced environment and willing to travel to outlets.