On The Job Training - Trainee Staff

Bobobox; Balonggede; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A hospitality company in Balonggede is seeking Trainees for Front Office and Housekeeping roles. The ideal candidates are high school graduates or students in Hospitality or Tourism programs, equipped with basic computer skills and a guest-oriented mindset. Responsibilities include assisting guests, maintaining cleanliness, and responding to inquiries. The role offers valuable experience, mentorship, and chances for career advancement in a flexible and dynamic environment.

Benefits

Pocket Allowance (IDR 500,000/month)

Certificate Upon Completion

Mentorship

Career Opportunities

Qualifications

• High school or vocational student/recent graduate in Hospitality or Tourism.
• Ability to communicate in Bahasa Indonesia; basic English proficiency.
• Willingness to work on shifts, weekends, and public holidays.

Responsibilities

• Assist in welcoming guests and verifying reservations.
• Maintain cleanliness of public areas and guest pods.
• Respond to guest inquiries and requests for amenities.

Skills

Basic computer literacy

Interpersonal skills

Guest-oriented mindset

Education

High school (SMA) or Vocational High School (SMK)

Job description

Benefit for Trainees

• Pocket Allowance (IDR 500,000/month)
• Certificate Upon Completion Internship
• Mentorship
• Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system
• Support the main host in greeting guests and verifying reservations in a professional and courteous manner
• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.
• Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host
• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission
• Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards
• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels)
• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
• Restock supplies in public areas (toiletries, tissues, and other guest necessities)
• Clean and handle high-tech equipment (pods interiors, control panels) with care
• Follow proper sanitization procedures, especially for high-touch surfaces
• Use cleaning chemicals and tools in line with safety guidelines
• Adhere to all health, safety, and hygiene regulations during cleaning activities
• Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program
• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
• Strong interpersonal skills with a friendly and professional demeanor
• Guest-oriented mindset with a passion for delivering excellent service
• Flexible, proactive, and willing to work on shifts, weekends, and public holidays
• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude