Mystery Shopper Supervisor

Integrity; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading service provider in Jakarta is seeking a Mystery Shopping Supervisor to manage mystery shopping programs. This role includes project management, client interaction, quality control, and e-Learning design. Candidates must have a high level of integrity, experience in mystery shopping, and proficiency in English. Successful applicants will oversee field activities and ensure projects are completed to client specifications. Join a growing company committed to excellence in service.

Qualifications

• High level of integrity and professionalism.
• Experience in the field of mystery shopping.
• Advanced or superior proficiency in English, spoken and written.
• Knowledgeable in the use of MS tools.
• Well-organized and able to anticipate.
• Good communication and presentation skills.
• Strong analytical and report-writing skills.
• Leadership instincts and deadline-oriented.

Responsibilities

• Establish an annual program for the team.
• Understand individual markets and client requirements.
• Prepare site visit programs regarding location and timing.
• Liaise with internal Client Service teams.
• Brief and debrief mystery shoppers.
• Ensure projects are completed on time and budget.
• Oversee market research phases.
• Manage project documentation and evidence.
• Review procedures compliance to SOP.
• Design and present e-Learning modules.
• Handle ad-hoc assignments.

Skills

Integrity and professionalism

Experience in mystery shopping

Advanced English proficiency

MS tools knowledge

Organizational skills

Communication skills

Analytical skills

Leadership instincts

Deadline orientation

Job description

The Mystery Shopping Supervisor is responsible for the project management of mystery shopping programs, including program planning; client liaison; management of field activities including the briefing and debriefing of mystery shoppers; technical aspects; documentation and reporting; quality control; and e-Learning.

Job Responsibilities

• Establish an annual program for the team.
• Understand individual markets, company, and client requirements for mystery shopping.
• Prepare the program for site visits in terms of location, timing, and resourcing.
• Understand the client’s business, develop a clear appreciation of the client's business challenges, and have an understanding of the industry in which they operate
• Act as the key liaison with internal Client Service teams and keep them informed of project progress.
• Briefing and Debriefing of mystery shoppers, including interviews and review of documentation.
• Ensure projects are completed on time and on budget and work closely with colleagues in other departments.
• Oversee the phases of market research including questionnaire design, sample selection, fieldwork, survey set-up, data tabulation, database creation, and analysis.
• Create and manage the necessary documentation of project requirements, ensuring the safety of the business, proper evidence, and complete reference documentation.
• Perform reviews to ensure that procedures are executed according to company standard operating procedures (SOP) and client requirements
• Design, develop and present the e-Leaning modules relating to Mystery Shopping Services.
• Any ad-hoc assignments per discussion with the supervisor.

Job Requirements

• High level of integrity and professionalism
• Experience in the field of mystery shopping
• Advanced or superior proficiency in English, spoken and written
• Knowledgeable in the use of MS tools
• Well-organized and able to anticipate
• Good communication and presentation skills
• Strong analytical and report-writing skills.
• Good communication and leadership instincts
• Deadline oriented

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!

Integrity Indonesia is an equal-opportunity employer.

Integrity Indonesia is a foreign investment company that has operated since 2001 in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud.

Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation, and market surveys.

For more information, please see our website: www.integrity-asia.com