Member Experience & Contact Center Specialist

Travel + Leisure Co.; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading travel and vacation company in Indonesia is seeking a dedicated professional for member servicing. In this role, you will efficiently manage member communications and bookings, ensuring high satisfaction. Ideal candidates will have experience in customer-focused roles, particularly within tourism or travel, and must be fluent in English. The company promotes an inclusive work environment and encourages innovation while delivering exceptional service to travelers.

Qualifications

• Experience in customer-focused roles within tourism or travel industries.
• Fluent in English for daily communication.
• Hospitality industry experience in reservations and services.

Responsibilities

• Respond to inbound online messaging on Member servicing platforms.
• Manage response times to all Member Servicing e-communication channels.
• Process Member bookings efficiently via all communication channels.

Skills

Customer service

Fluency in English

Communication skills

Positive professional manner

Flexibility

Tools

MS Word

Excel

Outlook

Job description

A leading travel and vacation company in Indonesia is seeking a dedicated professional for member servicing. In this role, you will efficiently manage member communications and bookings, ensuring high satisfaction. Ideal candidates will have experience in customer-focused roles, particularly within tourism or travel, and must be fluent in English. The company promotes an inclusive work environment and encourages innovation while delivering exceptional service to travelers.