Luxury Retail Team Lead & Clienteling Expert

Kanmo Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Indonesia seeks an experienced retail supervisor to lead the sales team in delivering exceptional customer experience while managing operations. The role requires a minimum of 3 years in retail and strong leadership skills, especially in luxury fashion. The ideal candidate will ensure compliance with brand standards and support marketing activities. Passion for customer engagement is essential, along with the ability to multitask effectively in a fast-paced environment.

Qualifications

• Minimum 3 years of retail experience with at least 2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Passionate about luxury retail and customer engagement.
• Able to multitask and manage priorities effectively.
• Customer data analysis and growth data-based clienteling.

Responsibilities

• Lead and motivate the sales team to deliver outstanding customer experience.
• Oversee day-to-day operations, including sales floor management.
• Provide coaching and feedback to develop team members’ performance.
• Ensure compliance with brand standards and company policies.
• Support the Store Manager in implementing marketing activities.

Skills

Retail experience

Leadership

Communication

Teamwork

Customer engagement

Job description

A leading retail company in Indonesia seeks an experienced retail supervisor to lead the sales team in delivering exceptional customer experience while managing operations. The role requires a minimum of 3 years in retail and strong leadership skills, especially in luxury fashion. The ideal candidate will ensure compliance with brand standards and support marketing activities. Passion for customer engagement is essential, along with the ability to multitask effectively in a fast-paced environment.