Luxury CX & Loyalty Architect

PT Luxehouze Group Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury retail company in Indonesia seeks an experienced professional in customer experience management. The role involves developing frameworks to enhance customer engagement and leveraging analytics to improve repeat purchase rates. Candidates should possess a Bachelor's degree and have at least 5 years of relevant experience, particularly in luxury retail or e-commerce. Strong analytical skills and the ability to thrive in a fast-paced environment are essential.

Qualifications

• Minimum 5 years of experience in customer experience, CRM, or loyalty program management.
• Experience in luxury retail, e-commerce, or high-end consumer goods industries.
• Strong analytical skills with experience in financial modeling and ROI projections.

Responsibilities

• Lead the development of Customer Lifetime Frameworks to enhance engagement.
• Analyze customer segments and journey to improve repeat purchase rates.
• Supervise collaboration across sales and digital teams to monitor KPIs.

Skills

Analytical skills

Customer experience management

Project management

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Google Analytics

CRM software

Job description

A luxury retail company in Indonesia seeks an experienced professional in customer experience management. The role involves developing frameworks to enhance customer engagement and leveraging analytics to improve repeat purchase rates. Candidates should possess a Bachelor's degree and have at least 5 years of relevant experience, particularly in luxury retail or e-commerce. Strong analytical skills and the ability to thrive in a fast-paced environment are essential.