Loyalty Officer

Marriott Hotels Resorts; Provinsi Bali; On-site; IDR 586.362.000 - 753.896.000; Full time

Job summary

A global hospitality brand in Bali is looking for a Loyalty Officer to enhance the experience for its Elite members. This full-time role requires engaging with guests, ensuring adherence to company procedures, and facilitating an outstanding member journey. Candidates should have at least 2 years of relevant experience and a high school diploma. Join a team that values diversity and fosters a welcoming environment for all associates.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience required.
• Clear and professional communication skills.

Responsibilities

• Engage with Elite members for personalized experiences.
• Follow company policies and maintain confidentiality.
• Assist guests with service needs and foster teamwork.

Education

High school diploma or G.E.D. equivalent

Job description

Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Job Info

• Job Identification 26008368
• Job Category Rooms & Guest Services Operations
• Posting Date 01/26/2026, 03:41 AM
• Job Schedule Full time