L1 IT Systems & Incident Response Engineer

NTT Limited; Daerah Khusus Ibukota Jakarta; On-site; IDR 114.118.000 - 163.026.000; Full time

Job summary

A global technology firm in Jakarta seeks a Cross Technology Managed Services Engineer (L1) to be the first contact for clients, ensuring IT systems run smoothly. The role involves incident resolution, proactive monitoring, and support across various technology domains. The ideal candidate will have a bachelor's degree in IT, entry-level troubleshooting experience, and a client-centric approach. This full-time role requires on-site presence.

Qualifications

• Entry-level experience with troubleshooting in ICT.
• Good understanding of ITIL processes.
• Ability to resolve tickets using SOPs.

Responsibilities

• Monitor client infrastructure and resolve incidents.
• Provide telephonic and chat support.
• Contribute to disaster recovery functions.

Skills

Troubleshooting

Client-centric approach

Active listening

Ability to work in diverse cultures

Education

Bachelor's degree in IT or Computing

Tools

ITSM Tools

Job description

A global technology firm in Jakarta seeks a Cross Technology Managed Services Engineer (L1) to be the first contact for clients, ensuring IT systems run smoothly. The role involves incident resolution, proactive monitoring, and support across various technology domains. The ideal candidate will have a bachelor's degree in IT, entry-level troubleshooting experience, and a client-centric approach. This full-time role requires on-site presence.