Key Account Manager Paylater

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 504.032.000 - 840.054.000; Full time

Job summary

A leading fintech company in Indonesia is seeking a Key Account Manager to manage online merchants and partners for strategic projects. This role focuses on client support, account management, and collaboration across teams to meet client objectives. Ideal candidates will have a Bachelor's Degree and 3-5 years of relevant experience in a client-facing role. Strong communication skills in English and Bahasa are essential, along with effective problem-solving abilities and proficiency in Microsoft Office applications.

Qualifications

• 3-5 years of experience in a related field.
• Fluency in English and Bahasa required.
• Outstanding execution skills with attention to detail.

Responsibilities

• Act as a primary point of contact for key accounts.
• Create and assist in account plans with the Business Development Team.
• Collaborate with internal teams to deliver solutions.

Skills

Client relationship management

Problem-solving

Communication

Negotiation

Analytical skills

Education

Bachelor's Degree in Marketing, Business Administration, or Communications

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Key Account Manager - Paylater (Online Merchant & Partner)

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

1. Client Support:

• Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
• Build and maintain strong, long-term relationships with key client contacts.
• Understand client objectives, challenges, and requirements.

2. Account Management:

• Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
• Monitor account performance and ensure contract deliverables are met.
• Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

• Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
• Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

• Proactively identify and address any issues or challenges that may arise within key accounts.
• Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of key account interactions and transactions.
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.

6. Strong leadership skills :

• Able to manage multiple priorities effectively
• Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
• 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
• Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
• Outstanding execution skills coupled with analytical capabilities and attention to detail.
• Ability to plan, work to a structured timetable, and be focused on deliverables.
• Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
• A self-starter, able to work as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.