Key Account Manager e-Commerce

Abbott; Indonesia; On-site; IDR 501.085.000 - 835.143.000; Full time

Job summary

A global healthcare leader in Indonesia is seeking an E-Commerce Key Account Manager to manage strategic relationships with key ecommerce platforms. The role involves building partnerships, executing sales strategies, and collaborating across teams to achieve commercial objectives. Candidates should have a Bachelor’s degree and 3–5 years of experience in ecommerce account management or sales, ideally in FMCG or retail. Abbott is an Equal Opportunity Employer committed to employee diversity.

Qualifications

• 3–5 years in ecommerce account management or sales, preferably in FMCG or retail.

Responsibilities

• Build and maintain strong partnerships with key ecommerce platforms.
• Develop and execute strategies to achieve monthly and quarterly sales targets.
• Negotiate platform visibility and promotional mechanics.
• Track sales performance and recommend actions for improvement.
• Collaborate with marketing, supply chain, and finance teams.

Skills

Negotiation skills

Analytical ability

Understanding of ecommerce platform operations

Proficiency in data analysis

Education

Bachelor’s degree in business, Marketing, or related field

Tools

Campaign planning tools

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna® – to help get the nutrients they need to live their healthiest life.

MAIN PURPOSE OF ROLE

• The E-Commerce Key Account Manager (KAM) is responsible for managing strategic relationships with key ecommerce platforms to drive sales growth, optimize brand presence, and deliver commercial objectives. This role ensures effective negotiation of campaign slots, visibility opportunities, and co-marketing initiatives while maintaining profitability and compliance with brand guidelines. The KAM acts as the primary liaison between internal teams and platform stakeholders, leveraging data insights to maximize ROI and enhance shopper engagement.

Main Responsibilities

• Build and maintain strong partnerships with key ecommerce platforms (Shopee, Tokopedia & Shop|Tokopedia, Lazada & others), securing campaign slots and co-marketing opportunities.
• Develop and execute strategies to achieve monthly and quarterly sales targets, including pricing, promotions, and assortment planning.
• Negotiate platform visibility, promotional mechanics, and paid placements to maximize ROI and brand exposure.
• Track and analyze sales performance, campaign effectiveness, and shopper trends; recommend actions for improvement.
• Collaborate with marketing, supply chain, and finance teams to ensure stock readiness and campaign alignment.

Qualifications

• Education : Bachelor’s degree in business, Marketing, or related field
• Years of experience, both overall and any industry-specific experience needed : 3–5 years in ecommerce account management or sales, preferably in FMCG or retail
• Other qualifications/certifications : Strong negotiation skills, analytical ability, and understanding of ecommerce platform operations. Proficiency in data analysis and campaign planning tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.