Key Account Manager

Monroe Consulting Group; Indonesia; On-site; IDR 500.333.000 - 833.890.000; Full time

Job summary

A consulting firm in Indonesia is seeking a proactive B2B Account Manager to manage and grow key relationships with manufacturers and distributors. Responsibilities include driving account growth, negotiating commercial terms, and ensuring product quality. The ideal candidate has 3-6 years of experience in account management, strong negotiation skills, and is fluent in Bahasa Indonesia and English.

Qualifications

• 3-6 years experience in B2B account management or commercial roles.
• Ability to manage multiple accounts and deliver against revenue targets.
• Comfortable coordinating with technical teams for customer solutions.

Responsibilities

• Own relationships with assigned B2B clients as primary commercial contact.
• Drive account growth through upsell/cross-sell and tailored formulations.
• Negotiate commercial terms and manage contract renewals.

Skills

Commercial negotiation

Stakeholder management

Presentation skills

Account management

Bilingual (Bahasa Indonesia and English)

Job description

We are seeking a proactive B2B Account Manager to manage and grow key commercial relationships. The role focuses on preserving long-term partnerships, unlocking commercial opportunities, and ensuring seamless coordination between clients and internal technical, production and supply-chain teams. Ideal candidates combine commercial acumen with product/technical appreciation for food ingredients and formulation needs.

Key responsibilities

• Own relationships with assigned B2B clients (manufacturers and distributors), acting as their primary commercial contact.
• Understand customers' product formulation, quality and supply needs; translate those into timely, practical solutions with internal technical and production teams.
• Drive account growth through upsell/cross-sell, value-added services, and tailored formulations.
• Negotiate commercial terms and manage contract renewals, pricing reviews and order terms while protecting margin and service levels.
• Coordinate order fulfilment, backorders and logistics with operations and supply-chain teams to ensure on-time delivery and product quality.
• Monitor account KPIs (sales, gross margin, on-time delivery, claims) and deliver regular performance reports and forecasts.
• Capture market and competitor intelligence (new product trends, regulatory shifts, price movements) and feed insights into commercial strategy and product development.
• Support technical / application trials and customer onboarding by liaising with R&D and QA where needed.
• Maintain accurate pipeline and account notes in CRM.

Qualifications

• 3-6 years experience in B2B account management, key account, or commercial roles.
• Strong commercial negotiation, stakeholder management, and presentation skills.
• Proven ability to manage multiple accounts, forecast reliably, and deliver against revenue targets.
• Comfortable coordinating with technical teams (R&D/QA/Production) to deliver customer solutions.
• Fluent in Bahasa Indonesia and English (spoken and written).