Junior Marketing Officer

Viction.id; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic marketing firm in Jakarta is looking for a Junior Marketing Officer to manage customer interactions and ensure high levels of satisfaction. The role requires strong interpersonal and analytical skills, with responsibilities including providing support, resolving complaints, and gathering feedback to improve services. A Bachelor's degree in a related field is preferred, along with proven experience in customer support.

Qualifications

• Proven experience in customer support.
• Effective written and verbal communication skills.
• Ability to multitask and manage time efficiently.

Responsibilities

• Provide outstanding customer support and address inquiries.
• Manage customer interactions and ensure satisfaction.
• Resolve issues or complaints promptly and effectively.

Skills

Strong interpersonal skills

Customer satisfaction experience

Analytical skills

Effective communication

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Job description

Overview

This is a full-time on-site role for a Junior Marketing Officer located in Jakarta, Indonesia. The Junior Marketing Officer will be responsible for managing customer interactions and ensuring high levels of customer satisfaction. Day-to-day tasks include providing outstanding customer support, addressing customer inquiries while offering products, resolving any issues or complaints, maintaining positive client relations, and gathering and analyzing customer feedback to improve services.

Responsibilities

• Provide outstanding customer support and address inquiries to assist customers and promote products.
• Manage customer interactions to ensure high levels of customer satisfaction and positive client relations.
• Resolve issues or complaints promptly and effectively.
• Gather and analyze customer feedback to identify trends and inform service improvements.
• Collaborate with marketing and sales teams to align customer needs with offerings.

Qualifications

• Strong interpersonal skills and the ability to maintain positive client relations.
• Proven experience in customer satisfaction and customer support.
• Excellent analytical skills to gather and interpret customer feedback.
• Effective written and verbal communication skills.
• Ability to multitask and manage time efficiently.
• Experience in a similar role or industry is advantageous.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.